Delivery & Pickup
Enjoy hassle-free delivery with BOBtastic Delivery Experience. We will handle unpacking, assembly and removal of all packaging materials. Just sit back and let us do all of the heavy lifting! Please refer to the "Delivery Day" guidelines to ensure a safe and efficient delivery process.
Adults only, please. Our delivery tracking system will call or text you to confirm your delivery two days before your scheduled delivery date and call or text again to give you your estimated 3-hour delivery window one day before. You'll also receive an update on the day of delivery. In addition, you can track your delivery using my Delivery and Service Tracker. Also, take advantage of these other resources to ensure the best delivery experience from Bob's: our "Make it Fit" Guidelines and the FAQ's below!
You also have the choice to pick up your furniture at one of our pick up facilities. Find the pickup location nearest you.
Thank you for shopping at Bob's!
Delivery and shipping
You can use my handy online delivery scheduler for all items eligible for BOBtastic Delivery Experience! If you choose to pick up your furniture, a BOBtastic Delivery Experience Specialist will contact you within 24 hours of placing your order to schedule pickup. All items that ship directly from the factory, such as Value Express items, are delivered via FedEx.
If you have selected BOBtastic Delivery Experience, expect a reminder call two days before delivery. On the day of delivery, a BOBtastic Delivery Experience Specialist will place your item(s) in your room of choice, unpack, assemble and clean up. Make sure you measure the delivery path to ensure your item(s) will fit. Learn more about shipping and delivery.
I offer four different types of delivery: BOBtastic Delivery Experience, Bob's Value Express, Direct Ship and Bob's Gift Card Delivery. There are three different options within BOBtastic Delivery Experience:
BOBtastic White Glove DeliveryFull-service delivery to your room of choice, unpacking, assembly, trash removal and more.
BOBtastic Threshold DeliveryDelivery inside the front door of your home.
BOBtastic PickupQuick pickup at select stores and pickup locations near you.
All Bob's Value Express and Direct Ship items are delivered via FedEx and typically ship within 5-7 business days of purchase. Please note that Value Express items and Direct Ship items are not available for pickup.
And the last shipping option is for Bob's Gift Card Delivery. I mean, who doesn't LOVE a Bob's gift card?! Anyhoo, Bob's gift cards ship FREE via USPS ground shipping.
Bob's is always working hard to give you the best furniture value for your dollar - with no gimmicks! Remember, no one can deliver furniture for "free" and retailers who advertise "free delivery" have simply hidden the cost in the price of the product.
Our philosophy is to give you a choice regarding delivery or customer pick-up where available, so if you opt for delivery services, we will charge you a reasonable fee based on the value of your order. For more information on the Delivery Services, click here.
Your zip code is currently outside of our Delivery Service area. The good news? My Bob's is expanding into new regions and may be delivering to your area soon. So, stay tuned!
Getting ready for the delivery
Yes! You can track your Delivery or Service online with Bob's Delivery and Service Tracker.
Look up your Delivery or Service window up to 2 days in advance of the scheduled date. Simply enter your phone number or customer number (found on the upper left hand corner of your receipt, above your name) in the appropriate space provided. On the day of your scheduled Delivery or Service, the Tracker provides a 30-minute window for the expected arrival time. This timeframe will continually update based on driver GPS location to provide the most current, real-time arrival estimates.
If you do not have Internet access, you can always call Customer Care at 860-474-1000 or 800-569-1284, and we will be more than happy to assist you in getting your Delivery or Service window information.
Items shipped via FedEx cannot be tracked using Bob's online Delivery & Service Tracker.
We will give you a call five days before your scheduled delivery to make sure you are still available to receive your new furniture on your scheduled day. If you cannot receive your furniture, you will be given the option to contact us to reschedule.
Changes to orders should be made at least three days prior to the scheduled delivery date.
Two days prior to your delivery/service, you will receive a call that will provide with a 3-hour window for your delivery, or 2-hour window for service. Please be advised we are an all day delivery service.
Bob's Authorized delivery teams and service technicians do their best to stay within the timeframe provided. However, other factors may arise that are beyond our control, such as traffic or bad weather, which may cause the delivery or service team to arrive earlier or later than expected. As such, we ask that you select a day for delivery or service when you have a flexible schedule.
Bob's online delivery tracker can be a useful tool to help you track the estimated arrival time and to keep you updated throughout the day.
You can access your timeframe from home up to two days in advance by using Bob's Delivery and Service Tracker. Simply input your customer master number, found on your receipt in the upper lefthand corner above your name, in the space provided on the Delivery and Service Tracker Tool.
For BOBtastic White Glove Delivery, download our delivery checklist (PDF) to find out what your drivers should do during delivery.
For BOBtastic Threshold Delivery, we'll bring your delivery inside the front door of your home. You will need to unpack the merchandise, bring it to your room of choice, assemble it, and discard all packaging materials.
Bob's offers a variety of options to help accommodate your busy schedule.
Anyone over the age of 18 can be home to accept the scheduled delivery or service; whether it is a neighbor, family member, friend or whoever else you may choose.
We will also provide you with an automated call ahead on the day of the anticipated delivery or service to let you know that the driver or technician is on the way to your home.
If these options do not work for you, we are happy to reschedule for a more convenient date when you would be better able to be available for the day.
Please be advised; not being at home and available for your scheduled date of delivery or service may jeopardize Bob's ability to complete your delivery or service at a future date, due to the availability of inventory. Please e-mail us via the Contact Us page or give Customer Care a call at 860-474-1000 or 800-569-1284 if you need to reschedule.
We will do our best to arrive within the estimated time window provided. We do ask that you make sure someone over 18 is home all day to accept your delivery or service.
Outside your home, help to ensure the safety of the delivery teams by keeping all walkways clear of all debris, and free of snow and ice during inclement weather.
Inside your home have a path cleared from the entryway to the room in which the furniture or mattress/foundation will be placed, and clear the immediate area around the item(s) to be serviced. The delivery team will place your furniture where you want it and remove the packing materials. They need a safe path to your room of choice and cannot move or remove your old furniture.
If you live in an apartment building, condo or office building, please check with the proper individual to determine if there are any special requirements for the delivery (for example; certain delivery hours, a freight elevator that needs to be reserved, some buildings require us to have a Certificate of Insurance) well in advance of your scheduled day, as some processes take up to 72 hours to complete. Please see our Delivery Guidelines for more information.
Unfortunately, Bob's Authorized delivery teams are only able to remove old bedding (mattress and foundation) if you: purchased new bedding from Bob's, have it shipped via Bob's Authorized Delivery Service, and it is safe and sanitary to do so. The delivery team cannot remove old bedding for mattresses shipped via FedEx under the Bob's Value Express program.
The delivery team does not remove old furniture. We suggest you call your city or town to determine the best method of disposal, or search out a local charity that may be able to pick up your furniture and benefit from its reuse.
If your new mattress is shipped via BOBtastic Delivery Experience, the team will remove your old mattress and foundation! Old mattresses/foundations must be in safe and sanitary condition. This service is not available for mattresses/foundations that ship via FedEx or BOBtastic Threshold Delivery.
Merchandise can be picked up at any of our pickup locations:
Long Beach, CA
West Hills, CA
Huntington Beach, CA
LA Midtown, CA
Redlands, CA (Outlet)
Palm Desert, CA
Bell Gardens, CA
Carle Place, NY
The pickup location nearest you is listed on the product page, as well as directions to the location, or you can find your nearest pickup location here.
You may call the store where you made your purchase for directions to a pickup facility near you, or you can check the Locations page of our website.
For pick-ups in Nashua, NH and Secaucus, NJ please call a minimum of five days in advance to allow time to transfer merchandise from our Taftville, CT Distribution Center.
For pick-ups in Rockville, MD and Wilmington, DE please call a minimum of five days in advance to allow time to transfer merchandise from our Aberdeen, MD Distribution Center.
Orders must be placed online with one of the following locations selected as the 'Pickup Location' at checkout. Product availability from the selected Pickup location is subject to standard transit times from the associated warehouse.
You must make full payment on your in-store purchase at one of our stores before we can schedule your order for pickup. Find your nearest store here.
You may schedule a time for pick-up at the same time you place and fully pay for your order. Otherwise, you should call the store at least three days in advance of your desired pickup date so we can have your order ready for you provided it is paid in full.
When you arrive at the pickup location, we will require that you have proper identification (driver's license, passport or military ID) and a copy of your sales order.
You are expected to come with a vehicle that can safely transport your furniture, and you must bring rope and padding or other packing material.
The warehouse personnel will assist you in loading your vehicle, but it will be your responsibility to secure the merchandise.
We cannot assume any liability for injury or damage to you, your vehicle or others arising from your loading or transport of merchandise that you pickup.
Since these items are in factory packaging, some may require minor assembly.