Delivery & Pickup
Enjoy hassle-free delivery with BOBtastic Delivery Experience. We will handle unpacking, assembly and removal of all packaging materials. Just sit back and let us do all of the heavy lifting! Please refer to the "Delivery Day" guidelines to ensure a safe and efficient delivery process.
Adults only, please. Our delivery tracking system will call or text you to confirm your delivery 2 days before your scheduled delivery date and call or text again to give you your estimated 3-hour delivery window 1 day before. You'll also receive an update on the day of delivery. In addition, you can track your delivery using my Delivery and Service Tracker. Also, take advantage of these other resources to ensure the best delivery experience from Bob's: our "Make it Fit" Guidelines and the FAQ's below!
You also have the choice to pick up your furniture at one of our seven pick up facilities. Find the pickup location nearest you.
Thank you for shopping at Bob's!
Delivery and shipping
You can use my handy online delivery scheduler for all items eligible for BOBtastic Delivery Experience! If you choose to pick up your furniture, a BOBtastic Delivery Experience Specialist will contact you within 24 hours of placing your order to schedule pickup. All items that ship directly from the factory, such as Value Express items, are delivered via FedEx.
If you have selected BOBtastic Delivery Experience, expect a reminder call two days before delivery. On the day of delivery, a BOBtastic Delivery Experience Specialist will place your item(s) in your room of choice, unpack, assemble and clean up. Make sure you measure the delivery path to ensure your item(s) will fit. Learn more about shipping and delivery.
I offer four different types of delivery: BOBtastic Delivery Experience, Bob's Value Express, Direct Ship and Bob's Gift Card Delivery. There are three different options within BOBtastic Delivery Experience:
BOBtastic White Glove DeliveryFull-service delivery to your room of choice, unpacking, assembly, trash removal and more.
BOBtastic Threshold DeliveryDelivery inside the front door of your home.
BOBtastic PickupQuick pickup at select stores and pickup locations near you.
All Bob's Value Express and Direct Ship items are delivered via FedEx and typically ship within 5-7 business days of purchase. Please note that Value Express items and Direct Ship items are not available for pickup.
And the last shipping option is for Bob's Gift Card Delivery. I mean, who doesn't LOVE a Bob's gift card?! Anyhoo, Bob's gift cards ship FREE via USPS ground shipping.
Your zip code is currently outside of our Delivery Service area. The good news? My Bob's is expanding into new regions and may be delivering to your area soon. So, stay tuned!
Getting ready for the delivery
You can access your timeframe from home up to 2 days in advance by using Bob's Delivery and Service Tracker. Simply input your customer master number, found on your receipt in the upper lefthand corner above your name, in the space provided on the Delivery and Service Tracker Tool.
Please note: mybobs.com and the Delivery Tracker tool are not compatible with Internet Explorer 7 (IE7). Please upgrade your browser to a newer version in order to shop mybobs.com and use the Delivery Tracker tool and all site tools and features effectively.
For BOBtastic White Glove Delivery, download our delivery checklist (PDF) to find out what your drivers should do during delivery.
For BOBtastic Threshold Delivery, we'll bring your delivery inside the front door of your home. You will need to unpack the merchandise, bring it to your room of choice, assemble it, and discard all packaging materials.
Bob's offers a variety of options to help accommodate your busy schedule. Anyone over the age of 18 can be home to accept the scheduled delivery or service; whether it is a neighbor, family member, friend or whoever else you may choose. We will also provide you with an automated call ahead on the day of the anticipated delivery or service to let you know that the driver or technician is on the way to your home. If these options do not work for you, we are happy to reschedule for a more convenient date when you would be better able to be available for the day. Please be advised; not being at home and available for your scheduled date of delivery or service may jeopardize Bob's ability to complete your delivery or service at a future date, due to the availability of inventory. Please e-mail us via the Contact Us page or give Customer Care a call at 860-474-1000 or 800-569-1284 if you need to reschedule.
We will do our best to arrive within the estimated time window provided. We do ask that you make sure someone over 18 is home all day to accept your delivery or service.
Outside your home, help to ensure the safety of the delivery teams by keeping all walkways clear of all debris, and free of snow and ice during inclement weather.
Inside your home have a path cleared from the entryway to the room in which the furniture or mattress/foundation will be placed, and clear the immediate area around the item(s) to be serviced. The delivery team will place your furniture where you want it and remove the packing materials. They need a safe path to your room of choice and cannot move or remove your old furniture.
If you live in an apartment building, condo or office building, please check with the proper individual to determine if there are any special requirements for the delivery (for example; certain delivery hours, a freight elevator that needs to be reserved, some buildings require us to have a Certificate of Insurance) well in advance of your scheduled day, as some processes take up to 72 hours to complete. Please see our Delivery Guidelines for more information.
If your new mattress is shipped via BOBtastic Delivery Experience, the team will remove your old mattress and foundation! Old mattresses/foundations must be in safe and sanitary condition. This service is not available for mattresses/foundations that ship via FedEx or BOBtastic Threshold Delivery.
The pickup location nearest you is listed on the product page, as well as directions to the location, or you can find your nearest pickup location here.
You may call the store where you made your purchase for directions to a pickup facility near you, or you can check the Locations page of our website.
For pick-ups in Nashua, NH and Secaucus, NJ please call a minimum of 5 days in advance to allow time to transfer merchandise from our Taftville, CT Distribution Center.
For pick-ups in Rockville, MD and Wilmington, DE please call a minimum of 5 days in advance to allow time to transfer merchandise from our Aberdeen, MD Distribution Center.
Orders must be placed online with one of the following locations selected as the 'Pickup Location' at checkout. Product availability from the selected Pickup location is subject to standard transit times from the associated warehouse.
You must make full payment on your in-store purchase at one of our stores before we can schedule your order for pickup. Find your nearest store.
You may schedule a time for pick-up at the same time you place and fully pay for your order. Otherwise, you should call the store at least three (3) days in advance of your desired pickup date so we can have your order ready for you provided it is paid in full.