Bob's Goof Proof can be added to your purchase to cover you for 5 full years of all stains and most accidental and unexpected damage that occur from a single incident. Don't let damage get you down!

Feel free to read more about Goof Proof!

If you purchased Goof Proof and need to file a claim, visit our Goof Proof page here.

Please have the following information available so we can route you to the claims portal

• Order number
• Phone or Email associated to the order

5 years of Goof Proof coverage includes:

• Unlimited in-home service for covered incidents.
• When a covered incident occurs, a professional service technician can be scheduled to come to your home and restore the stained or damaged area back to factory standards at no cost to you.
• Service technician visits, parts, and labor are all free within the 5-year period.
• If the covered incident cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!

When a piece is serviced, we guarantee the affected area will look like it just came fresh from the factory. If that cannot be accomplished, the piece will be replaced one time.

Replacement occurs if a covered stain or damage cannot be restored to factory standards under your purchased Goof Proof Plan.

If a piece has to be replaced, it is done at absolutely no cost to you. There is never a depreciation or pro-rating of the value of your piece. You won't even pay for delivery of the new piece!

If a piece has to be replaced, this satisfies the Goof Proof contract for that item. The new item will have Bob's standard one-year guarantee against factory defects, and you can choose to purchase Bob's Goof Proof for your new item.

For more information about Goof Proof, click here.

Bob's is proud to guarantee that our manufacturers properly construct our items using quality materials.

A defect is a failure in these materials or workmanship within the first year.

Examples of defects include, but are not limited to:

• Splitting or cracking of solid wood
• Separation of seams in upholstery
• Failure of reclining mechanisms, including motors

Absolutely! If a piece has to be replaced through Goof Proof, you do have the option to purchase a new 5-year Goof Proof plan for the new item.

If you'd like help purchasing Goof Proof for your new piece, chat with the Bob's Squad.

Your Goof Proof coverage begins on the day your furniture is delivered to your home!

An accident is a single incident that leads to a stain or damage. For example, if you hit the leg of your dining room table with the vacuum, and it leaves a gouge. Damages that have occurred over a period of time and not reported are considered accumulation and will not be covered.

Although many types of incidents are covered, not everything is. A complete list of covered incidents can be found here.

Bob's Goof Proof only covers specific incidents found here. Here are some examples of damage that are not covered by Goof Proof:

• Pet damage, including scratching, chewing, biting, clawing, etc.
• Worn, discolored, or faded merchandise caused by placement or exposure to elements.
• Damage caused by misuse or abuse (such as jumping on furniture).
• Seam separation, cracking, and peeling of leather & loss of foam resiliency.

We understand that our customers want to get the best coverage for the best price.

In order to provide our customers with these values, we cover the most likely incidents to occur in the home with Goof Proof at a great price.

To learn more about the benefits of Goof Proof, click here.

Bob's Goof Proof is for private, residential purchases only. If the purchased furniture is going to be used commercially, it is not eligible for Goof Proof.

Examples of furnishing for commercial use may include but are not limited to:

• A house/apartment to be rented out.
• An office space.
• A government building.

For more information about Goof Proof, please click here.

Goof Proof is available only for furniture items. To protect your mattress, please consider one of Bob's Goof Proof Mattress Protectors.