Bob’s Goof Proof provides 5 years of coverage against all accidental stains and many accidental damages that occur with standard in home use.

Your coverage includes unlimited in home service for covered accidents. When a covered accident occurs, a professional service technician will come to your home at a time convenient to you and restore the stained/damaged area back to factory standards at no cost to you. This means you will never pay for a technician to come out to your home, never pay for any parts, and never pay for labor within the 5 year period. If a stain/accidental damage cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!

When a piece is serviced, we guarantee the affected area will look like it just came fresh from the factory. If that cannot be accomplished, the piece will be replaced one time.

Guardian is the company we partner with to offer coverage against accidents under Bob’s Goof Proof. Guardian has made itself a leader in the furniture protection industry by building value and integrity in their products and protection plans. They have an A+ rating with the Better Business Bureau – because they take care of our customers!

Replacement occurs if a covered stain or damage cannot be restored to factory standards. If a piece has to be replaced, it is done at absolutely no cost to you. There is never a depreciation or pro-rating of the value of your piece. You won’t even pay for delivery of the new piece or haul away of the old one! If a piece has to be replaced this satisfies the Goof Proof contract for that piece. The new item will have Bob’s one year guarantee against factory defects and the option to purchase Bob's Goof Proof for your new item.

Bob is proud to guarantee that his manufacturers properly construct his items using proper materials. A defect is a failure in these materials or workmanship during Bob's 1-year guarantee period. Examples include, but are not limited to: Splitting or cracking of solid wood, separation of seams in upholstery, and failure of reclining mechanisms – including motors.

Absolutely! If a piece has to be replaced through Goof Proof, you do have the option to purchase a new 5 year Goof Proof plan for the new piece.

The Goof Proof Kit is Bob’s gift to you with the purchase of the Goof Proof plan. It includes two fantastic products to keep your furniture looking great, the Upholstery Stain Remover and the Wood Polish. The stain remover eliminates stains from grease, ink, cosmetics, crayon, blood, and more while being green and safe to use around your family and pets. The wood polish replenishes the natural oils in woods, can repel dust for up to six weeks, protects against the sun’s rays to help prevent fading, and leaves a bright, glossy, shine without leaving residue.

Getting service for a covered accident is as easy as 1, 2, 3.

1. Call Guardian at 800-538-9500 for accidents or Bob’s for defects. Don’t worry about calling the wrong number; we’ll get you in touch with the correct party.

2. Tell your story. When you call, the representative assisting you will need to know what happened, how it happened, and when it happened. In order to be eligible for service, you must be able to explain how the damage occurred so we know it was a covered accident. We also require you to file a claim for service within 30 days of an accident occurring.

3. Some stains can be easily handled using your Goof Kit as directed by the Guardian representative. If this is not the case, schedule your service. The service technician assigned to your claim will personally contact you within 48 hours to make an appointment convenient to you.

*Note: A representative may ask for pictures of the damage so they can arrive fully prepared to resolve your claim the first time in your home.

An accident is a single incident that leads to a stain or damage. For example, if I hit the leg of my dining room table with the vacuum and it leaves a gouge.

*Note: Damages that have occurred over a period of time and not reported are considered accumulation and will not be covered.

Bob’s Goof Proof covers all of the accidents that are likely to occur in the home. A complete, exhaustive list of covered accidents is found HERE. Although many types of accidents are covered, not everything is. Only the accidents listed are covered under Goof Proof.

Bob’s Goof Proof covers only against specific accidents. Anything not listed as being covered is not covered. The most notable examples are:

• Pet damage. Any damage caused by pets (Outside of stains from bodily fluids) is not covered. This includes scratching, chewing, biting, clawing, pecking, etc.

• Worn, discolored or faded merchandise caused by placement or exposure to elements.

• Damage that is the result of abuse. Goof Proof covers only accidents reported based on a specific incident. If furniture is abused or damaged intentionally, it will not be eligible for service.

Bob understands that his customers want to get the best coverage for the best price. In order to provide his customers with these values, Bob chose to cover the most likely accidents to occur in the home, rather than anything and everything which can happen. If everything was covered, the cost of the plan would have to be astronomical. With Bob’s Goof Proof you can rest assured you’ll be covered against many of the most likely incidents which could happen in your home while simultaneously receiving the coverage at a price which is a great value.

One of the benefits of partnering with Guardian is that they are a nationwide company with service technicians in all 50 states. Because of this, you’ll have accidental coverage anywhere in the United States! As Bob’s grows, our service area is expanding rapidly and will one day encompass the entire United States. If you move outside of Bob’s current operational area, we will not be able to provide coverage against defects in materials or workmanship. Replacement options for accidents or defects are only available within Bob’s operational area. A Bob’s representative can provide our operational area.

Bob’s Goof Proof is for private, residential, purchases only. If the furniture purchased is going to be used commercially (Furnishing a house/apartment to be rented out, an office space, a government building, etc.) it is not eligible for Goof Proof.

Goof Proof is only for furniture items. To protect your mattress, please consider one of Bob’s Goof Proof Mattress Protectors.