Bob’s Discount Furniture and Guardian Protection Products provide an unbeatable protection plan. My Goof Proof Protection Plan covers all accidental stains and many accidental damages to your furniture for five full years. Additionally, you will receive a Bob’s Furniture Care Kit as part of the deal. The kit includes two 8oz bottles of furniture care products for those “life happens” moments.
Getting service for a covered accident is as easy as 1, 2, 3.
1. Call Guardian at 800-538-9500 for accidents or Bob’s for defects. Don’t worry about calling the wrong number; we’ll get you in touch with the correct party.
2. Tell your story. When you call, the representative assisting you will need to know what happened, how it happened, and when it happened. In order to be eligible for service, you must be able to explain how the damage occurred so we know it was a covered accident. We also require you to file a claim for service within 30 days of an accident occurring.
3. Some stains can be easily handled using your Goof Kit as directed by the Guardian representative. If this is not the case, schedule your service. The service technician assigned to your claim will personally contact you within 48 hours to make an appointment convenient to you.
*Note: A representative may ask for pictures of the damage so they can arrive fully prepared to resolve your claim the first time in your home.
An accident is a single incident that leads to a stain or damage. For example, if I hit the leg of my dining room table with the vacuum and it leaves a gouge.
*Note: Damages that have occurred over a period of time and not reported are considered accumulation and will not be covered.
Bob’s Goof Proof covers only against specific accidents. Anything not listed as being covered is not covered. The most notable examples are:
• Pet damage. Any damage caused by pets (Outside of stains from bodily fluids) is not covered. This includes scratching, chewing, biting, clawing, pecking, etc.
• Worn, discolored or faded merchandise caused by placement or exposure to elements.
• Damage that is the result of abuse. Goof Proof covers only accidents reported based on a specific incident. If furniture is abused or damaged intentionally, it will not be eligible for service.
We understand that our customers want to get the best coverage for the best price.
In order to provide our customers with these values, Bob's chose to cover the most likely accidents to occur in the home, rather than anything and everything that can happen.
If everything was covered, the cost of the plan would have to be astronomical. With Bob’s Goof Proof,you can rest assured you’ll be covered against many of the most likely incidents that could happen in your home while simultaneously receiving the coverage at a price which is a great value.
One of the benefits of partnering with Bob's partnering with Guardian is that Guardian is a nationwide company with service technicians in all 50 states.
Because of this, you’ll have accidental coverage anywhere in the United States!
If you move outside of Bob's current operational area (which is growing every year), we will not be able to provide coverage against defects in materials or workmanship.
Replacement options for accidents or defects are only available within Bob’s operational area. A Bob’s representative can provide you with our operational area.