For information regarding product service or repair, please visit our Terms of Sale.

If you experience a product issue within the warranty period, please contact us.

If you purchased Goof Proof and need to file a claim, click here.

If you need a repair outside of the warranty or Goof Proof, service is available. Learn more here.

For information on how product issues are handled during the manufacturer warranty, please refer to our Terms of Sale.

For information on what is covered under your Goof Proof Protection Plan, please refer to your Goof Proof policy provided at the time of purchase. If you need a copy of your Goof policy, please click here.

In most cases, furniture can be restored using tools that the service technicians carry with them, or by ordering replacement parts.

Often times, the service technicians can restore furniture to showroom quality. In the event it is determined that the defect cannot be restored with service or parts, we can explore other options in accordance with the previously mentioned Terms of Sale.

Parts are available for many of our furniture items. To purchase a part for your furniture, please contact us.

If your Bob's furniture requires repair and you're outside of any warranty period, you can schedule a service technician to visit your home for a fee. Learn more here.

If you need a replacement part, you can purchase the part as well.

Bob's offers a variety of options to help accommodate your busy schedule. Here are some things to keep in mind as you schedule your service visit.

Someone age 18 or older should be in the home to meet the service technician; whether it is a neighbor, family member, friend, or whoever else you may choose.

If you need further assistance, feel free to contact us.

Find out what to expect during your service visit by reviewing our BOBtastic In-Home Service Checklist.

To schedule a service appointment, you can chat us here.

Please be ready with the following info:

• Phone number associated with your order
• Detailed description of the issue you are experiencing
• Any photos or documentation of the problem
• Dates you are available for a service visit