All furniture that is purchased at our regular price comes with Bob's one-year guarantee against factory defects to the original purchaser within our normal delivery area. Mattresses and motion furniture may carry additional factory guarantees.
Call Bob's Customer Care Department at (860) 474-1000 or (800) 569-1284 to report a factory defect. Hours are Monday – Saturday from 6:30am – Midnight EST & Sunday from 10:30am – Midnight EST.
We’ll schedule a service technician to come service your furniture in your home at no cost to you if the furniture falls within the one-year guarantee period.
Service is available for a fee if you have a need beyond the one-year guarantee period.
Merchandise purchased from our Bob’s Outlet that is not brand new or factory-fresh is sold "As-Is" and is excluded from this limited warranty and service policy.
For a flat fee of $79.99 (plus applicable taxes), we can schedule a service technician to visit your home if within Bob’s service area, during which the technician will make every best effort to repair the damage, so long as the item was purchased from Bob’s.
If any parts are needed you will be given the option to purchase the part and have it installed by a service technician.
Workmanship is guaranteed for 90 days from date of service, and installed parts are guaranteed for one year from date of installation.
Bob's offers a variety of options to help accommodate your busy schedule.
Anyone over the age of 18 can be in the home to accept the service; whether it is a neighbor, family member, friend or whoever else you may choose.
We will also provide you with a automated call on the day of the anticipated service to let you know that the service technician is on the way to your home.
If these options do not work for you, we are happy to reschedule for a more convenient date when you would be better able to be available for the day.
Please e-mail us via the Contact Us page, or give us a call in Customer Care at 860-474-1000 or 800-569-1284 if you need to reschedule.
A Bob's authorized technician in a Bob’s Discount Furniture uniform will arrive at your home. He/She will inspect the affected merchandise and determine what tools, supplies and/or parts are required to restore the piece to factory quality if not better.
Most concerns can be corrected by the technician that very day. In these cases, the technician will complete a report and take photos of the completed work. Using his/her tablet, the technician will ask you to sign to validate that the work was completed and to then complete a brief survey.
In some cases a part may be needed to complete the work, and the technician will contact Customer Care and allow you to speak directly with an agent to finalize the part order. In the unlikely event the concern cannot be corrected by a technician, you will be connected with Customer Care to discuss available options at that time.