Notice: Customers may experience longer delivery & Customer Care wait times due to Covid. See how we are addressing the issue here
All furniture that is purchased at my every day low price is guaranteed to be free from factory defects for 1 year to the original purchaser within Bob's normal delivery area. Mattresses and motion furniture may carry additional factory guarantees.
Call my Customer Care Department at (860) 474-1000 or (800) 569-1284 to report a factory defect. Hours are Mon – Sat from 6:30am – 9:00pm & Sunday from 10:30am – 7:00pm. We'll help schedule a service technician to come service your furniture in your home at no cost to you if the furniture falls within the 1 year guarantee period.
Please note that service is provided only for products located in the United States. Service is available for a fee if you have a need beyond the one-year guarantee period. Learn more here.
Merchandise purchased from my Bob’s Outlet that is not brand new/factory fresh is sold “as -is” and is excluded from this limited warranty and service policy.
For a flat fee of $79.99 (plus applicable taxes), we can schedule a service technician to visit your home if within Bob’s service area, during which the technician will make every best effort to repair the damage, so long as the item was purchased from Bob’s.
If any parts are needed you will be given the option to purchase the part and have it installed by a service technician.
Workmanship is guaranteed for 90 days from date of service, and installed parts are guaranteed for one year from date of installation.
Yes! You can track your Service online with Bob's Delivery and Service Tracker.
Look up your Service window up to two days in advance of the scheduled date. Simply enter your phone number or customer number (found on the upper left hand corner of your receipt, above your name) in the appropriate space provided. On the day of your scheduled Service, the Tracker provides a 30-minute window for the expected arrival time. This timeframe will continually update based on driver GPS location to provide the most current, real-time arrival estimates.
If you do not have Internet access, you can always call Customer Care at 860-474-1000, and we will be more than happy to assist you in getting your timeframe.
We provide the 2-hour estimated timeframe/time window as a courtesy to our customers. The service technicians do their best to stay within the estimated time frame. However circumstances may arise that are beyond our control and may cause the technicians to arrive earlier or later than the estimated timeframe.
Our online Delivery and Service Tracker can be a useful tool to help you track the estimated arrival time and to keep you updated throughout the day.
We all have a lot going on in our lives! That's why Bob's offers a variety of options to help accommodate your busy schedule!
Anyone over the age of 18 should be in the home to accept the service; whether it is a neighbor, family member, friend or whoever else you may choose.
We will also provide you with an automated call on the day of the scheduled service to let you know that the service technician is on the way to your home.
If these options do not work for you, we are happy to reschedule for a more convenient date when you would be better able to be available for the day.
Please be advised; not being at home and available for your scheduled service may jeopardize Bob's ability to complete your service at a future date. Please e-mail us via the Contact Us page, or give us a call in Customer Care at (860) 474-1000 or (800) 569-1284 if you need to reschedule.
A Bob's authorized technician in a Bob’s Discount Furniture uniform will arrive at your home. They will inspect the affected merchandise and determine what tools, supplies and/or parts are required to restore the piece to as good as factory quality, if not better!
Most concerns can be corrected by the technician that very day. In these cases, the technician will complete a report and take photos of the completed work. Using their tablet, the technician will ask you to sign to validate that the work was completed and to then complete a brief survey.
In some cases a part may be needed to complete the work, and the technician will contact Customer Care and allow you to speak directly with an agent to finalize the part order. In the unlikely event that the concern cannot be corrected by a technician, you will be connected with Customer Care to discuss available options at that time.