Alert: Customers may experience longer delivery & Customer Care wait times due to Covid. See how we are addressing the issue here
At Bob’s Discount Furniture, we care about our customers and we deeply value your feedback and reviews.
Our company was founded in 1991 on the principles of honesty and integrity, and that’s how we treat our customers and our employees. That’s been the “Bob’s Way” of doing business for over 25 years. We simply believe that you deserve quality furniture and superb service, all at an affordable price point.
Your furniture should be both comfortable and stylish, and we offer a wide selection to suit a variety of tastes. The best part? We cut out the middlemen and our buyers work hard to find you the best possible deals - no phony gimmicks or sales tricks needed. We carry living room, dining room, and bedroom sets, as well as office furniture and mattresses, and a variety of other home accessories.
With Bob’s Discount Furniture, there are two great ways to save -- you can shop the My Bob’s Outlet online for the best deals, or visit our Outlet section in-store! Furniture inventory for the Bob’s Discount Furniture Outlet is always changing, so it’s best to check often because these amazing values sell out quickly.
We want you to have the best possible experience when it comes to furnishing your home, from our in-store “service with a smile” to the moment your furniture arrives at your door. You’ll find complimentary treats in all of our stores at our in-store cafes. From cookies and ice cream to gourmet coffee, there is something for the whole family to enjoy.
At Bob’s, we care about helping our communities, too. That’s why any donations made in our cafes are matched 100% by us and go directly to charity. Bob’s Discount Furniture has always made giving back a priority, whether it’s supporting a national cause, partnering with your favorite sports teams, or reaching out to important local organizations through our Random Acts of Kindness. We donate over $2.75 million every year and we couldn’t do it without you.
We have over 100 stores in 16 states and counting. Thank you to all of our loyal shoppers for helping us grow. Your feedback makes us better every day. Check out what some of our customers had to say, and see how you can share your experience with us below!
Want to review Bob's Discount Furniture? Here's how!
To leave a review, visit the Bob's Discount Furniture Better Business Bureau profile, where we are a BBB accredited business with an A+ rating.
What myBob's Customers Are Saying
“I am so impressed with how Bob’s handles their customers. I work in retail and even my company doesn’t treat customers this good. Bob’s is hassle free, impressive as far as how respectful and professional the agents are, and customer centric!” - Justin
“I enjoyed my experience with every single person that I’ve encountered at Bob’s Discount Furniture. The delivery experience was extremely professional and the men who came to deliver were so kind and courteous. Whenever I visit the store, every employee is warm and welcoming that I can’t help but to come back and buy more! Each and every time I’ve spoken with Customer Care I’ve received a very personal and professional experience. I can’t help but to boast to my friends because I’m so impressed!” - Sherely from Bronx, NY
“From the day I walked into the store, everyone from the sales people, customer service and delivery were so polite and accommodating!” - Louretta from Swampscott, MA
“I have been through a lot with Bob's but I am very happy that I got to speak to Marci. She was able to take care of all of my worries and the reason why I'm still a customer at Bob's!” - Kevin from Poughquag, NY
“I want to let Bob know that I spoke with Dan in customer service in Norwich this morning with a complicated issue and he exceeded any expectations I had. I have dealt w/ many companies in my life and he is by far the best. Thank you Dan!” - Dan from Rye, NY
“The way Karen handled my concerns left me speechless! My whole outlook on Bob’s has changed because of her. Karen was proficient, polite and just an overall nice person. I’ve regained my trust in Bob’s and I’ll be purchasing more furniture soon!” - Carlos from Hyattsville, MD
“I had a wonderful experience with customer care and would like everyone to know that Brad went above and beyond. Brad completely changed my opinion of your company and I’ll definitely be shopping here again!” - Anil from Queens, NY
“I am extremely happy with the assistance that I received from Debbie! She went the extra mile to get me the assistance that was needed with my delivery and time frame. To top it off, she kept the call upbeat and was wonderfully kind!” - Donna from Riverhead, NY
“Heather is fabulous! She anticipated what I might need to resolve the problem and kept the call moving. She even checked in with me periodically to let me know that she was still on the line assisting. Needless to say, Heather made my day!” - Helen from Washington, DC
“Cindi was very helpful! She was able to promptly resolve my concerns and I wanted to personally thank her for doing a great job! I love Bob’s Discount Furniture!” - Anupam from Westford, MA
“Lisa was absolutely fabulous! You don’t usually get such wonderful assistance so I wanted to make sure that Lisa’s great customer service skills got noticed. I will definitely shop from Bob’s again due to the way Lisa helped me today!” - Brianna from South Arlington, VA
“I want everyone to know how wonderful Aaron is. He was just fantastic, very bubbly and really wanted to help me. He went above and beyond for me and I can’t thank him enough for all of his help.” - Lorraine from West Haven, CT
“Great prices and selection on furniture, with an even better delivery service! Not only did we receive multiple check-ins prior to delivery, the team showed up bright and early during the delivery window. The guys were very friendly and handled delivery/setup quickly. We'll definitely be purchasing again from Bob's in the future!” - Stephanie
“I went shopping for furniture stopped by Bobs and decided to keep looking but I came right back. Bobs has great prices and stylish furniture. As an added bonus the salesperson that helped me was a delight.” - Yolanda