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General

Have questions? Well, I have answers to some of the most frequently asked questions. I'm just a helpful kind of guy!
Most Frequently Asked Questions
Do you remove old furniture?

Unfortunately our delivery teams cannot remove old furniture except for the mattress and foundation.


Also our delivery teams cannot remove old bedding for mattresses shipped via FedEx under the Bob's Value Express program


We recommend that you call your city or town to determine the best method of disposal, or search out a local charity that may be able to pick up your furniture and benefit from its reuse.

What are the Customer Care hours?
Our professional Bob’s Customer Care Team is available to assist you in any way at 860-474-1000 or 800-569-1284 on Monday through Saturday from 6:30am to Midnight EST, and Sunday 10:30am to Midnight EST.
I don’t see my question. Can I send an email for my inquiry?
If after reviewing the FAQs you still have a question or a request, please refer to our Contact Us page.
Finding the perfect piece
Is there a tool I can use to help me plan the room I want to furnish?
Our website offers a great online Room Planner to help you plan the layout of the room you are decorating. Our sales associates are also able to provide you with the measurements of the furniture you are selecting. These tools are provided to help better assist you in the decorating and planning of the room to ensure maximum satisfaction.
How will I know if furniture will fit into my house?
Click on our Will It Fit page to determine the space needed.
Where can I get an anti-tipping kit for my furniture?
Ask a salesperson at your nearest store for an anti-tipping kit for your existing furniture, even if you bought it somewhere else! Be sure to anchor all top-heavy furniture to a wall to prevent tipping. Installation is easy and only takes a few minutes.
I have a question about a specific piece of merchandise. Where can I find the answer?
Much of the information regarding a particular furniture item such as color options, dimensions, material, style, etc. can be found in the Product Details section on the product page for that item. Feel free to chat with one of our customer service representatives if you are unable to find an answer.
After I complete my purchase on mybobs.com, can I make changes to my order on the website?
Once your order has been submitted, it is immediately forwarded for processing. For that reason, changes can only be made by calling or visiting a Bob's Discount Furniture store. Additional items will require another method of payment other than PayPal (for example, credit card, check and cash) as PayPal can only be used on our website.
How long does Bob’s warranty furniture?
Bob’s offers a minimum 1-year guarantee against factory defects.
Does Bob’s offer special orders?
Some of Bob’s manufacturers offer additional color choices. There is a nominal special order fee of $39.99 for the entire order regardless of the number of pieces that were special-ordered. These items have to be ordered from the manufacturer and shipping times may vary. The store where you placed your order can provide more details on shipping. You must be prepared to accept delivery of your furniture within 2 weeks of when you are notified it has arrived.
Do you offer coupons including those found on common coupon websites?
Bob’s Discount Furniture does not offer coupons. Any coupons found on coupon sites are fraudulent, and cannot be honored by Bob’s. For more information on this, see my coupon page. To enjoy even deeper discounts on new furniture, visit my Outlet page.
Payment
What forms of payment do you accept? Do you offer financing?
Bob’s accepts a variety of payment options including cash, check, credit card [Visa, MasterCard, Discover, American Express, PayPal (online only)], financing through Wells Fargo with approved credit, and our ‘No Credit Option’ backed by AcceptanceNow (for in-store purchases only). For more information on financing options click here.
How can I check my Bob’s gift card balance?
Call or visit your closest Bob's store and the office associates can help you check your Bob's gift card balance.
Does Bob's offer layaway?

For your convenience, we offer you a "Price Protection" plan to assist with your furniture purchase. This program locks the price of the furniture for up to one full year at no cost to you, and we do not charge interest or fees even if the price of the furniture goes up. All you need to do is make equal monthly payments for up to one year. Once you have fully paid for your purchase, you will be ready to take delivery.


However, since our Price Protection Plan does not have your order specifically set aside like in a layaway plan, we ask that you give us 30-days notice prior to your wanting delivery (or pickup) so that our merchandising team can get your order ready for you. While we ask for 30-days notice, we will be able to get to you much sooner in most cases.


We also offer AcceptanceNow at many of our stores (not available in NJ & WI). AcceptanceNow is a great way to build your credit and get some great new furniture in your home. Contact a Store Location near you to learn more.

What is PayPal?
PayPal is a service that allows consumers the option to pay for products online without sharing personal financial information. This is another secure payment option available on our website to make buying from Bob’s convenient, quick, and easy. For more details, visit www.paypal.com.
If I decide to cancel my order paid for using PayPal, how will I be refunded?
If you decide to cancel your order, we will credit the same PayPal account that was used originally. PayPal will credit the funds accordingly. This usually takes approximately 3 to 5 banking days from the date the order is canceled.
Recycling & Social Responsibility
Do you recycle your packaging materials?
Yes! I recycling the majority of all packaging materials including cardboard, plastic and foam. Last year alone, I recycled over 10 tons of materials.
Do you have any specific recycling programs?
I aim to recycle 70% of all the dining chair boxes that are used across all of my five distribution centers. I ship around 400,000 dining chair boxes a year, so you can imagine that’s a lot of boxes! Through a team effort, we’re able to recycle an average of 5,000 dining chair boxes a week. That’s about 260,000 over the course of just one year.
What about mattresses? Do you recycle those?
If you purchase a mattress from Bob’s and have it delivered using BOBtastic Delivery Experience, we will remove your old mattress as long as it is in sanitary condition. The mattress is then shipped back to the distribution center for recycling.
What happens to the furniture that is damaged?
If a piece of furniture is just slightly damaged – a little ding or scratch – I’ll drop the price and put it in my Outlet so you can enjoy the savings! I also donate truckloads of furniture to local nonprofit organization within the local communities of my stores.
What’s your policy on responsible wood sourcing?
Bob’s Discount Furniture is committed to the responsible use of natural resources. I’m actually working with the Sustainable Furnishings Council to make sure that all of the wood used in our furniture comes from responsible sources. Let’s all work together to protect our planet!
What type of community outreach programs do you support?
Charitable giving and community aid have always been important elements of my company culture. Each month, the Charitable Foundation along with my Outreach team, provide aid and donations to hundreds of organizations and individuals with over 2.75 million dollars in gift certificates and monetary donations distributed each year to social service agencies, charities, group homes and community fundraisers, children’s charities, schools and community service groups.