Have questions? Well, I have answers to some of the most frequently asked questions. I'm just a helpful kind of guy!
Most Frequently Asked Questions
Unfortunately, our delivery teams can only remove an old mattress and/or foundation if they are delivering a new mattress and/or foundation under my BOBtastic Delivery Experience, as long as it's in safe and sanitary condition.
Our delivery teams cannot remove old bedding for mattresses shipped via FedEx under the Bob's Value Express program.
We recommend that you call your city or town to determine the best method of disposal, or search out a local charity that may be able to pick up your furniture and benefit from its reuse.
Finding the perfect piece
Our website offers a great online 3D Room Designer to help you plan the layout of the room you are decorating.
And definitely check out my Augmented Reality (AR) tool on my Bo's Discount Furniture App!
Our sales associates are also able to provide you with the measurements of the furniture you are selecting. These tools are provided to help better assist you in the decorating and planning of the room to ensure maximum satisfaction.
For your convenience, we offer you a "Price Protection" plan to assist with your furniture purchase. This program locks the price of the furniture for up to one full year at no cost to you, and we do not charge interest or fees even if the price of the furniture goes up. All you need to do is make equal monthly payments for up to one year. Once you have fully paid for your purchase, the item(s) are yours!
However, since our Price Protection Plan does not have your order specifically set aside like in a layaway plan, we ask that you give us 30-days notice prior to your wanting delivery (or pickup) so that our merchandising team can get your order ready for you. While we ask for 30-days notice, we will be able to get to you much sooner in most cases.
We also offer AcceptanceNow at many of our stores (not available in NJ & WI). AcceptanceNow is a great way to build your credit and get some great new furniture in your home. Contact a Store Location near you to learn more.
Recycling & Social Responsibility
Bob’s Discount Furniture is involved in a variety of eco-friendly initiatives from recycling programs to responsible wood sourcing. To that end, we are working closely with our suppliers toward our long-term goal of eliminating unacceptable sources of wood. Specifically, we are working with our vendors to increase the amount of responsible wood sourcing in our furniture assortment which includes wood from certified and reclaimed/recycled sources.
Bob’s Discount Furniture’s expectation is that our vendors do not use wood from unacceptable sources, including:
• Illegally harvested or traded timber
• Timber harvested in violation of traditional or civil rights
• Timber harvested from areas in which high conservation values are threatened by poor forest management
• Timber from forests in which genetically modified trees are planted
Our goal is to continually expand our vendors’ 3rd party certification system with a strong preference for the Forest Stewardship Council (FSC) as an industry leader in promoting forest management.
As a leader in the furniture industry, in adopting and implementing our Responsible Wood Sourcing Policy, we seek to set a positive example for our peers and to do our part to protect the world’s forests. Let’s all work together to protect our planet!