Have questions? Well, I have answers to some of the most frequently asked questions. I'm just a helpful kind of guy!
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You can now schedule and reschedule delivery easily through
Most Frequently Asked Questions
Unfortunately, the delivery teams can only remove an old mattress and/or foundation if they are delivering a new mattress and/or foundation under my BOBtastic White Glove Delivery. Old mattresses/foundations must be in safe and sanitary condition.
This service is not available for mattresses/foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery and FedEx.
It's important to do the right thing! We recommend that you call your city or town to determine the best method of disposal for your furniture, or search out a local charity that may be able to pickup the furniture and benefit from its reuse. I just love giving back when I can!
Finding the perfect piece
Check out my 3D Room Designer to help you plan the layout of the room you are furnishing. Careful, it's addicting!
And definitely check out my Augmented Reality (AR) tool on my Bob's Discount Furniture App! Has a certain sofa caught your eye? Place it in your exact space in an instant. I know what you're thinking, technology is absolutely crazy!
My sales associates are also able to provide you with the measurements of the furniture you are selecting.
These tools are provided to help better assist you in the decorating and planning of the room to ensure maximum satisfaction. We want you to be able to enjoy your new furniture in the best way possible!
To enjoy my every day low prices on new furniture, go treasure hunting in my Outlet!
Bob’s accepts a variety of payment options including cash, check, credit card [Visa, MasterCard, Discover, American Express, PayPal (online only)], My Bob's Financing (through Wells Fargo, Fortiva or Vive) with approved credit, and My No Credit Needed Option backed by AcceptanceNOW, American First Finance and Progressive (for in-store purchases only).
For more information on financing options click here!
You may check your Bob's gift card balance by entering in the number here.
Or you may call or visit your closest Bob's store and the office associates can help you check your Bob's gift card balance.
Recycling & Social Responsibility
If you purchase a mattress from Bob’s and have it delivered using BOBtastic White Glove Delivery, we will remove your old mattress as long as it is in safe and sanitary condition. The mattress is then shipped back to the distribution center for recycling.
In accordance with the California Used Mattress Recovery and Recycling Act, we do offer the removal of old mattresses for California customers. Learn more here.
You can learn more about Bob’s mattress recycling fee here. You can also call your local municipality, sanitation department, or garbage collector. Also, look to see if there is a mattress recycler in your local area.
Bob’s Discount Furniture is involved in a variety of eco-friendly initiatives from recycling programs to responsible wood sourcing. To that end, we are working closely with our suppliers toward our long-term goal of eliminating unacceptable sources of wood. Specifically, we are working with our vendors to increase the amount of responsible wood sourcing in our furniture assortment which includes wood from certified and reclaimed/recycled sources.
Bob’s Discount Furniture’s expectation is that our vendors do not use wood from unacceptable sources, including:
• Illegally harvested or traded timber
• Timber harvested in violation of traditional or civil rights
• Timber harvested from areas in which high conservation values are threatened by poor forest management
• Timber from forests in which genetically modified trees are planted
Our goal is to continually expand our vendors’ 3rd party certification system with a strong preference for the Forest Stewardship Council (FSC) as an industry leader in promoting forest management.
As a leader in the furniture industry, in adopting and implementing our Responsible Wood Sourcing Policy, we seek to set a positive example for our peers and to do our part to protect the world’s forests. Let’s all work together to protect our planet!