Mattresses

Finding the right mattress is a very important part of getting great sleep every night. There are many things to consider when buying a new mattress.

To help you find the right mattress, check out our mattress quiz.

You can also visit your local Bob's store or chat with a mattress expert.

If your new mattress and foundation is delivered via BOBtastic White Glove Delivery, the team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition. This service is not available for mattresses and foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery, or FedEx, except in California.

For California customers with Threshold and No-Contact mattress deliveries:

If your old mattress and foundation is readily available at your threshold, the delivery team will remove your old mattress and foundation. Old mattresses and foundations must be in safe and sanitary condition.

For California customers with FedEx mattress deliveries:

In accordance with the California Used Mattress Recovery and Recycling Act, we've teamed up with Dolly to offer free mattress removal for your old mattress after your FedEx delivery has been completed. After you've received a brand-spankin' new mattress from us via FedEx, here's what you should do:

• Schedule a time to have your old mattress picked up by clicking here
• Simply enter your full name, zip code, Bob's Order #, and preferred pickup day
• Once that's all set, you'll receive an email from Dolly with next steps

We want you to be happy with your mattress purchase. It's common to experience an adjustment period. If you're not happy after you've slept on your mattress for 30 days, you can contact us.

To learn about our mattress satisfaction guarantee, please visit our Terms of Sale.

California, Connecticut, and Rhode Island state law requires retailers to collect a recycling fee on each mattress and boxspring that is sold. The fee amount is controlled by the state and not by Bob's. The fee funds each state's recycling program, which is administered by the Mattress Recycling Council.

You can learn more about the Mattress Recycling Council via the information provided with your receipt or by clicking here.

Our mattresses contain no harmful materials. All of the foam has been independently tested and CertiPUR-US® certified.

We truly care about what goes into making all of our furniture and that's why every mattress and most upholstery products that contain CertiPUR-US® certified foam has been tested and certified by independent laboratories.

The foam has been put through a series of tests to ensure content, indoor emissions, and durability meet the strict standards of the CertiPUR-US® program.

CertiPUR-US® certified foams have low emission (VOCs) for indoor quality, have been tested for durability and performance, and are made without

• Prohibited phthalates
• Ozone depleters (no CFCs)
• Mercury
• Lead or heavy metals
• Formaldehyde, or
• PBDE flame retardants

For more information on CertiPUR-US®, please click here.

Mattresses generally feel softer in the showroom because they have been broken in by others laying and sitting on the mattress. Just like a new pair of shoes, your mattress needs a break-in period for maximum comfort.

To learn more about our Mattress Satisfaction Guarantee, please visit our Terms of Sale.

In most cases, noises from a bed are not from the mattress. The noise is usually from either the foundation or the frame. There are steps you can take to determine this.

• First, remove the mattress from the bed and lay it flat on the floor to test for noise. Repeat this with the foundation.
• If you don't hear any noise in either the mattress or the foundation, it's likely coming from the bed frame.
• If any part of your bedding purchase from Bob’s is making noise, please confirm whether that item is still covered by the manufacturer warranty here.
• If you confirm in the Terms of Sale that your noisy item is still under warranty, please contact us.

We want you to be happy with your mattress purchase.

It's common to experience an adjustment period. If you're not happy after you've slept on your mattress for 30 days, you can contact us.

To learn about our mattress satisfaction guarantee, please visit our Terms of Sale.

To provide proper support for a mattress requires a base with an appropriate frame and center support. Examples of bedding that provide proper support may include:

• Platform beds
• Storage beds
• Adjustable bases
• Foundations with slats
• Foundations with metal bed frame

A properly supported mattress will give you many years of use and comfort.

Here's what you need to know about proper mattress foundations:

• A proper foundation is one that is sold to match the mattress
• The mattress and foundation work together to provide the best support
• It's ok to put a mattress on a solid platform bed
• We don't recommend putting a new mattress on an old foundation
• Even if the foundation looks new, a new mattress will soon sink into the areas where an old foundation has been worn
• Putting a new mattress on an old foundation may void your warranty

For help finding the right foundation for your mattress, chat with a mattress expert.

Just like you may notice an odor in a new car, you may notice one with your new mattress. Don't worry, this new-mattress smell is temporary!

During the manufacturing process, your mattress is produced and immediately sealed in plastic. We suggest that you allow your mattress to air out for a few days to let any residual smell dissipate.

On the tag of your mattress, you will find the Vendor Stock Number (VSN). To confirm the mattress you purchased is correct, provide the VSN via chat here.

Our mattresses are handmade. While the advertised sizes are approximate, the size of the mattress can vary slightly as will any mattress from any manufacturer.

We recommend all mattresses be rotated monthly for a more even wear on the mattress. So, give your mattress some TLC!

We recommend all mattresses be rotated monthly for a more even wear on the mattress. So, give your mattress some TLC!

It's normal for the comfort layers in a mattress with proper support to compress over time and develop a slight indentation where you normally lie.

Any indentation beyond 1½” may be an indication that the mattress does not have proper support, or there may be a potential defect in the internal construction.

If you have concerns about your mattress sagging and your mattress is within the manufacturer warranty, please contact us.