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Mattresses

Purchasing your new mattress

If your new mattress/foundation is delivered via BOBtastic White Glove Delivery, the team will remove your old mattress/foundation. Old mattresses/foundations must be in safe and sanitary condition. This service is not available for mattresses/foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery and FedEx.

Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.


We want you to be thrilled with the comfort of your new mattress, but It’s common to experience an adjustment period. If you're not happy after you've slept on your mattress for 30 days, then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.


You may arrange for a one-time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable.


You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.


Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.


For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction. Or, we will mail you a refund check from our Home Office within 16 days if you made your payment by cash, check, traveler’s check, or money order. Please note that checks can only be issued to the person(s) listed as the sold to party on the original sales order.

As of December 30, 2015 for California, May 1, 2015 for Connecticut, and May 1, 2016 for Rhode Island, state law requires retailers to collect a recycling fee on each mattress and boxspring that is sold. The state approved the amount of the fee, which is not set or controlled by individual retailers. The fee funds the state’s recycling program, which is administered by the Mattress Recycling Council. Visit byebyemattress.com to learn more or contact the Mattress Recycling Council via the information provided with your receipt. Click here for details.
All of the foam in my mattresses has been independently tested and CertiPUR-US® certified. They contain no harmful materials.

I truly care what goes into making all of my furniture and that’s why every product that contains CertiPUR-US® certified foam has been tested and certified by independent laboratories. These products include all of my mattresses and most upholstery items. You can rest assured knowing that the foam has been put through a series of tests to ensure content, indoor emissions and durability meet the strict standards of the CertiPUR-US® program. CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.

Meeting your new mattress

Mattresses generally feel softer in the showroom because they have been broken in by others laying and sitting on the mattress. Just like a new pair of shoes, it needs a break-in period before it is truly comfortable.
In most cases noises from a bed are not from the mattress. The noise is usually from either the foundation or the frame. To determine this, first remove the mattress from the bed and lay it flat on the floor to test for noise. The same is done with the foundation. If no noise is found in either the mattress or the foundation, the noise is likely coming from the bed frame. If any part of your bedding purchase from Bob’s is making noise and is within the guaranteed coverage period, please contact us. (Mattress/foundation - up to a 20-year warranty).
We want you to be thrilled with the comfort of your new mattress, but It’s common to experience an adjustment period. If you're not happy after you've slept on your mattress for 30 days, then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.
A properly supported mattress will give you many years of use and comfort. Proper support is defined as a matching foundation (or equivalent), used with an appropriate frame and center support or proper cross-slat support.
Ideally a proper foundation is one that is sold to match the mattress. The mattress and foundation work together, acting as a unified shock absorber. It is OK to put a mattress on a solid platform bed. We do not recommend putting a new mattress on an old foundation. Using an old foundation with a new mattress will jeopardize the new mattress. Even if the foundation looks new, a new mattress will soon sink into the areas where an old foundation has been worn. Putting a new mattress on an old foundation may also void your warranty.
Just like you may notice an odor in a new car, you may notice a smell or odor with your new mattress. Don't worry, this is just temporary! During the manufacturing and shipping process, your mattress is produced and immediately sealed in plastic. We suggest that you allow your mattress to air out for a day or two by removing the linens from the bed during the day to let any residual smells dissipate.
If you wish to confirm that the mattress you received is in fact the one you purchased, you can contact Customer Care by calling 1-860-474-1000 or 1-800-569-1284. By providing Customer Care with the VSN number on the law tag of your mattress, an agent will be able to tell you what mattress you have in your possession.
My mattresses are handmade. While the advertised sizes are approximate, they can be smaller or larger by as much as 1"- or even slightly more. This is the case with all mattress manufacturers.

Mattress care and maintenance

Sure, give your mattress some TLC! We believe all mattresses should be rotated monthly for a more even wear.
The comfort layers in a mattress with proper support will compress over time. This is considered a body impression as the mattress is expected to develop a slight indentation where you normally lay. Anything beyond 1½” may be an indication that the mattress does not have proper support or there may be a potential defect in the internal construction. If the mattress has proper support and the comfort layers are compressed more than 1½", we would be happy to send one of our factory-trained service technicians to inspect your purchase to determine if the compression is normal! Please contact Customer Care by calling 1-860-474-1000 or 1-800-569-1284.

 

This is normal for a Memory Foam mattress. Memory Foam mattresses increase blood circulation, which will slightly raise your body temperature. Some people notice a feeling of increased warmth while others do not.

 


For a cooler sleep, check out my mattresses that feature a cooling cover!