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If your new mattress/foundation is delivered via BOBtastic White Glove Delivery, the team will remove your old mattress/foundation. Old mattresses/foundations must be in safe and sanitary condition. This service is not available for mattresses/foundations that are delivered via BOBtastic Threshold Delivery, No-Contact Delivery and FedEx.
Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.
We want you to be thrilled with the comfort of your new mattress, but It’s common to experience an adjustment period. If you're not happy after you've slept on your mattress for 30 days, then don't hesitate to contact us!
You may arrange for a one-time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable.
You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.
Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.
For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction. Or, we will mail you a refund check from our Home Office within 16 days if you made your payment by cash, check, traveler’s check, or money order. Please note that checks can only be issued to the person(s) listed as the sold to party on the original sales order.
I truly care what goes into making all of my furniture and that’s why every product that contains CertiPUR-US® certified foam has been tested and certified by independent laboratories. These products include all of my mattresses and most upholstery items. You can rest assured knowing that the foam has been put through a series of tests to ensure content, indoor emissions and durability meet the strict standards of the CertiPUR-US® program. CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.
The comfort layers in a mattress with proper support will compress over time. This is considered a body impression as the mattress is expected to develop a slight indentation where you normally lay. Anything beyond 1½” may be an indication that the mattress does not have proper support or there may be a potential defect in the internal construction.
If the mattress has proper support and the comfort layers are compressed more than 1½", we would be happy to send one of our factory-trained service technicians to inspect your purchase to determine if the compression is normal!
Just contact us!
This is normal for a Memory Foam mattress. Memory Foam mattresses increase blood circulation, which will slightly raise your body temperature. Some people notice a feeling of increased warmth while others do not.