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If your new mattress and/or foundation is shipped via my BOBtastic White Glove, the team will remove your old mattress and/or foundation! Old mattresses/foundations must be in safe and sanitary condition. The delivery team cannot remove old mattresses and/or foundations shipped using my BOBtastic Threshold Delivery or shipped via FedEx under the Bob's Value Express program.
Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.
We want you to be thrilled with the comfort of your new mattress, but It’s common to experience an adjustment period. If you're not happy after you've slept on your mattress for 30 days, then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.
You may arrange for a one-time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable.
You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.
Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.
For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction. Or, we will mail you a refund check from our Home Office within 16 days if you made your payment by cash, check, traveler’s check, or money order. Please note that checks can only be issued to the person(s) listed as the sold to party on the original sales order.
I truly care what goes into making all of my furniture and that’s why every product that contains CertiPUR-US® certified foam has been tested and certified by independent laboratories. These products include all of my mattresses and most upholstery items. You can rest assured knowing that the foam has been put through a series of tests to ensure content, indoor emissions and durability meet the strict standards of the CertiPUR-US® program. CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.