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Bedding & Mattresses

Purchasing your new mattress

If your new mattress is shipped via BOBtastic White Glove Delivery, the team will remove your old mattress and foundation! Old mattresses/foundations must be in safe and sanitary condition. This service is not available for mattresses/foundations that ship via FedEx or BOBtastic Threshold Delivery.

Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.

We want you to be thrilled with the comfort of your mattress! It’s common to experience an adjustment period with your new mattress. We recommend sleeping on it for 30 days, and if you're not happy then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.

You may arrange for a one-time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses.

You may return your mattress or mattress set within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.

Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.

As of December 30, 2015 for California, May 1, 2015 for Connecticut, and May 1, 2016 for Rhode Island, state law requires retailers to collect a recycling fee on each mattress and boxspring that is sold. The state approved the amount of the fee, which is not set or controlled by individual retailers. The fee funds the state’s recycling program, which is administered by the Mattress Recycling Council. Visit to learn more or contact the Mattress Recycling Council via the information provided with your receipt. Click here for details.
All of the materials in our foam products have been independently tested and CertiPUR-US® certified. They contain no harmful materials.

I truly care what goes into making all of my furniture and that’s why every product that contains CertiPUR-US® foam has been tested and certified by independent laboratories. These products include all of my mattresses and most upholstery items. You can rest assured knowing that the foam has been put through a series of tests to ensure content, indoor emissions and durability meet the strict standards of the CertiPUR-US® program. CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.

Meeting your new mattress

Mattresses generally feel softer in the showroom because they have been broken in by others laying and sitting on the mattress. Just like a new pair of shoes, it needs a break-in period before it is truly comfortable.
In most cases noises from a bed are not from the mattress. The noise is usually from either the foundation or the frame. To determine this, first remove the mattress from the bed and lay it flat on the floor to test for noise. The same is done with the foundation. If no noise is found in either the mattress or the foundation, the noise is likely coming from the bed frame. If any part of your bedding purchase from Bob’s is making noise and is within the guaranteed coverage period, please contact us (mattress/foundation-up to a 20-year warranty).
We want you to be thrilled with the comfort of your mattress! It’s common to experience an adjustment period with your new mattress. It may take 30 days or so for your body to adjust to the new mattress. We recommend sleeping on it for 30 days, and if you're not happy then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.
A properly supported mattress will give you many years of use and comfort. Proper support is defined as a matching foundation (or equivalent), used with an appropriate frame and center support or proper cross-slat support.
Ideally a proper foundation is one that is sold to match the mattress. The mattress and foundation work together, acting as a unified shock absorber. It is OK to put a mattress on a solid platform bed. We recommend against putting a new mattress on an old foundation. Using an old foundation with a new mattress will jeopardize the new mattress. Even if the foundation looks new, a new mattress will soon sink into the areas where an old foundation has been worn. Putting a new mattress on an old foundation may also void your warranty.
Just like you may notice an odor in a new car, you may notice a smell/odor with your new mattress. This is temporary. During the manufacturing and shipping process your mattress is produced and immediately sealed in plastic. We suggest that you allow your mattress to air out for a day or two by removing the linens from the bed during the day to let any residual smells dissipate.
If you wish to confirm that the mattress you received is in fact the one you purchased, you can contact Customer Care by calling 1-860-474-1000 or 1-800-569-1284. By providing Customer Care with the VSN number on the law tag of your mattress, our agent will be able to tell you what mattress you have in your possession.
Our mattresses are handmade. The advertised size is approximate, and can be smaller or larger by as much as 1" or slightly more. This is the case with all mattress manufacturers.

Mattress care and maintenance

Our Bob’s Memory Foam mattresses do not require any maintenance such as rotating. It is recommended that our innerspring mattresses are rotated for more even wear.
The comfort layers in a mattress with proper support will compress over time. This is considered a body impression as the mattress is expected to develop a slight indentation where you normally lay. Anything beyond 1½” may be an indication that the mattress does not have proper support or there may be a potential defect in the internal construction. If the mattress has proper support and the comfort layers are compressed more than 1½", we would be happy to send one of our factory-trained service technicians to inspect your bedding purchase to determine if the compression is normal.
This is normal for a Memory Foam mattress. Memory Foam mattresses increase blood circulation, which will slightly raise your body temperature. Some people notice a feeling of increased warmth while others do not. We do carry gel foam mattresses which help to dissipate your body heat, if you prefer a foam mattress with a cooler sleep. Browse my mattresses.