Bedding & Mattresses
Purchasing your new mattress
If your new mattress is shipped via BOBtastic White Glove Delivery, the team will remove your old mattress and foundation! Old mattresses/foundations must be in safe and sanitary condition. This service is not available for mattresses/foundations that ship via FedEx or BOBtastic Threshold Delivery.
Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.
We want you to be thrilled with the comfort of your mattress! It’s common to experience an adjustment period with your new mattress. We recommend sleeping on it for 30 days, and if you're not happy then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.
You may arrange for a one-time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses.
You may return your mattress or mattress set within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.
Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.
I truly care what goes into making all of my furniture and that’s why every product that contains CertiPUR-US® foam has been tested and certified by independent laboratories. These products include all of my mattresses and most upholstery items. You can rest assured knowing that the foam has been put through a series of tests to ensure content, indoor emissions and durability meet the strict standards of the CertiPUR-US® program. CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.