Terms of Sale

New Jersey Residents Only: If the merchandise ordered by you is not available for pick-up or delivery by the promised delivery date, Bob's Discount Furniture must offer you the choice of: (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting merchandise at a specific later date.

Cancellation Policy:

• You're in control! Cancel your order for a full refund until delivery or pickup day.
• Standard shipping items can be canceled until they ship, even those shipped directly from our factories.

Standard Return Policy & Limited Warranty:

• We value your satisfaction. Once you receive your furniture, returns are limited to specific cases.
• Enjoy a 1-year limited warranty on regular-priced furniture against factory defects from the original receipt date as long as the item is still within our delivery area.
• Let us know about any factory defects, and we'll arrange in-home service within the 1-year warranty period. Please note, this excludes items shipped directly from the manufacturer.
• In-home service is available for a fee outside of the 1-year warranty period - not including items shipped directly from the manufacturer.
• Additional factory warranties may apply to mattresses, foundations, and motion furniture. For more information, see www.mybobs.com/extended-warranties
• Bob's specifically disclaims any liability for damages or injuries that result from failure to follow assembly instructions.
• Our products are not guaranteed against normal wear and tear, abuse, or neglect, or from damage resulting from improper use, care, or storage.

• All implied warranties, including warranties of merchantability and fitness for a particular purpose, are expressly limited to the 1-year period of the limited warranty. Bob's expressly disclaims all other warranties express or implied and expressly disclaims any liability for incidental and consequential damages. 
• Your state may provide additional legal rights beyond this limited warranty.
• Merchandise purchased from my Bob’s Outlet that is not brand-new or factory-fresh is sold “as-is,” and is excluded from this limited warranty and service policy. There is no exchange, warranty (express or implied), refund, return or service for such items. You assume all risks as to the quality and performance of such items. You also assume the entire cost of all servicing and repair should such item prove defective following your purchase.
• Items shipped directly from the manufacturer, are excluded from White-Glove delivery, in-home assembly, and are not available for in-store pickup.

Mattress Satisfaction Guarantee:

• Adjusting to a new mattress takes time - at least 30 days. After 30 days, if you're not satisfied, we offer a one-time re-selection within 90 days of the original receipt date.
• Cost differences between the original and re-selected mattress will be charged or credited.
• Delivery costs for mattress exchanges are the responsibility of the customer.
• Alternatively you may return your mattress within 90 days of the original receipt date, and we’ll refund the purchase price less the original delivery fee.
• Foundations and adjustable bases cannot be refunded, returned, or exchanged.

Accessory Items:

• Items shipped directly from the manufacturer can be returned within 3 days of receipt for a full refund, excluding return shipping costs.

Online Outlet:

• Mismatched bedding sets must be accepted as a set upon delivery, as sales are final without exchange, return, service, or refund options.

How Refunds Work:

• We'll credit the original credit card for refunds unless stated otherwise.
• Cash, check, traveler's check, or money order payments will be refunded via check within 10 business days.
• Refund checks will be mailed to the purchaser or sold-to party on the sales receipt.
• This limited warranty doesn't void your rights under any state law in case of late or nonconforming delivery.

Delivery and Pickup Options:

• BOBtastic White Glove Delivery provides full-service delivery, unpacking, assembly, and trash removal.
• Old mattress removal is available during White Glove Delivery if it's safe and sanitary.
• Alternatively BOBtastic Threshold Delivery brings your items inside the front door for self-unpacking and assembly.
• If you have not yet scheduled your delivery or pickup appointment, we’ll send you a link when your items are ready for scheduling (for pickups of in-stock items, it’s typically within 10 days following your order).
• For liability reasons, the delivery team cannot move or remove your old furniture or mattresses.
• If your furniture doesn’t fit through your threshold entrance, the delivery team cannot hoist it.
• During the winter season, the delivery team cannot complete deliveries unless all of your entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.
• For pickups:

• • Bring a safe vehicle, ID, sales order, vehicle packing material, padding, and rope.
  • Our warehouse personnel will assist with loading, but securing the merchandise is your responsibility.
  • Inspect your furniture before leaving, as we aren't responsible for damage once loaded.
  • Some merchandise may require assembly as it comes in factory packaging.

Shipping Details:

• FedEx shipments include tracking numbers to keep you informed about your merchandise in transit.
• Replacement parts are typically shipped via USPS.

Goof Proof Protection:

• Guard against all stains and most accidental and unexpected damages with Bob's Goof Proof.
• Enjoy 5 years of coverage; learn more at www.mybobs.com/goof.
• If you purchased a Goof Proof Protection Plan and accidentally stain or damage your furniture, please visit www.mybobs.com/goof to report the incident.
• Call PureCare at (800) 758-8563 to report accidental stains or damage to your mattress.

Protecting Your Privacy:

• We respect your privacy and will only use your contact information to communicate with you about Bob's Discount Furniture, your Bob's Card, and your Goof Proof Plan, and as further described in our Privacy Policy posted at www.mybobs.com/privacy-policy.
• By providing your contact information to Bob's Discount Furniture, you agree to our Terms of Use and Privacy Policy posted at www.mybobs.com, and permit us to use an automatic telephone dialing system and prerecorded voice or text messaging to contact you regarding delivery, for quality assurance purposes, and for any other purpose.
• You can opt out of marketing texts and communications at any time, as described in our Privacy Policy.

Resolution of Disputes:

• Any claims or disagreements between you and Bob's arising out of, or relating to, this agreement or any products or services purchased from Bob’s will be resolved through arbitration, administered by the American Arbitration Association pursuant to its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
• You agree to waive your right to have a judge or jury decide your claim.
• You and Bob's further agree to bring any claim on an individual basis only.
• Neither you nor Bob's will serve as a class representative, join as a class member, or otherwise participate as a plaintiff in any class, mass, consolidated, or private attorney general action or arbitration.