Charleston Chair & Storage Ottoman

Bob-O-Pedic Gel Memory Foam

Bob-O-Pedic Gel Memory Foam features state-of-the-art temperature sensitive memory foam that is infused with gel for temperature regulation and pressure relief.

CertiPUR-US®

I truly care what goes into making all of my furniture and that’s why every product that contains CertiPUR-US® foam has been tested and certified by independent laboratories. These products include all of my mattresses and most upholstery items. You can rest assured knowing that the foam has been put through a series of tests to ensure content, indoor emissions and durability meet the strict standards of the CertiPUR-US® program. CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.

Nailheads

Individually driven nailheads create stunning detail around the trim and add to the overall character of the piece.

Storage

Who doesn't need more storage? From baskets, to hidden storage to lift-top chests, I have the perfect solution for all of your storage needs.

Shipping & Returns

Learn more about our warranty and shipping policies

Reviews & Questions

Fact: There is no such thing as 'free' delivery.

Everything has a cost behind it and because I don't believe in phony gimmicks such as free delivery, I charge a reasonable fee for delivery based on the value of your order.

Here are the options:

BOBtastic White Glove Delivery

Full-service delivery to your room of choice, unpacking, assembly, trash removal and more.

Learn more

BOBtastic Threshold Delivery

We'll bring your delivery inside the front door of your home. You'll need to open the merchandise, assemble it, and discard all packing material.

Learn more

Pickup

Pickup at select stores and locations after your merchandise is transferred from the warehouse. Assembly required. Direct Ship items do not qualify for pickup.

Learn more

Direct Ship

Some Value Express products feature Direct Shipping from the manufacturer. Shipping fees are included in the price for these products. Direct Ship products are shipped via Fedex typically within 3 to 5 business days, and are not available for pickup. Update: Shipping time may be affected. Some assembly may be required for Direct Ship items..

Learn more

Value Express

Parcel delivery is available via FedEx for select products. Value Express items ship via FedEx when purchased alone or in combination with each other. Just look for the value express logo to see if your item qualifies.

Learn more

Gift Card Delivery

Buying a gift card? Yay! You'll be happy to know our gift cards ship FREE via USPS. In a rush? You can also choose FedEx 2-Day Shipping for an additional $9.95.

Learn more

Cancellations, Returns and Refunds

It's the Bob's Way to be open, honest and clear! So here's our clear & simple refund and return policy.

You may cancel your order for a full refund at any time up until the day of delivery or pickup.

Standard shipping (FedEx/UPS) item(s) including orders shipped directly from our factories may be cancelled for a full refund at any time up until the item(s) ships.

Once you accept your furniture it cannot be returned with a few exceptions...

Unserviceable Factory Defects Within 1 Year

If an item has an unserviceable factory defect it will be replaced.

Accessory Items

Accessories may be returned for a full refund within 3 days of receipt provided they are in like-new condition. Accessories include but are not limited to: rugs, lamps, bed protectors, pillows and pillow protectors.

Standard Shipping (FedEx/UPS) – Including orders shipped directly from our factories

Merchandise that was shipped via FedEx/UPS may be returned for a full refund within 3 days of receipt minus the cost of return shipping.

Mattress Satisfaction Guarantee

Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.

We want you to be thrilled with its comfort! It’s common to experience an adjustment period with your new mattress. If you’re not happy after you’ve slept on it for 30 days then give us a shout! Call our Customer Care Center at 860-474-1000.

You may arrange for a one time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable.

You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.

For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Home Office within ten (10) business days if you made your payment by cash, check, traveler’s check, or money order. We can only issue checks to the person(s) listed as the sold to party on the original sales order. This section does not void your rights under any state law in the event of a late or nonconforming delivery.

Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.

Questions:

Email Me:

My Customer Care team will respond to your inquiry within 24 to 48 hours.

Call Me:

My professional Bob's Customer Care team is available to assist you in any way at 860-474-1000.

Monday through Saturday from 6:30am to Midnight EST, and Sunday 10:30am to Midnight EST.

Fact: There is no such thing as 'free' delivery.

Everything has a cost behind it and because I don't believe in phony gimmicks such as free delivery, I charge a reasonable fee for delivery based on the value of your order.

Here are the options:

BOBtastic White Glove Delivery

Full-service delivery to your room of choice, unpacking, assembly, trash removal and more.

Learn more

BOBtastic Threshold Delivery

We'll bring your delivery inside the front door of your home. You'll need to open the merchandise, assemble it, and discard all packing material.

Learn more

Pickup

Pickup at select stores and locations after your merchandise is transferred from the warehouse. Assembly required. Direct Ship items do not qualify for pickup.

Learn more

Direct Ship

Learn more

Value Express

Learn more

Gift Card Delivery

Buying a gift card? Yay! You'll be happy to know our gift cards ship FREE via USPS. In a rush? You can also choose FedEx 2-Day Shipping for an additional $9.95.

Learn more

Cancellations, Returns and Refunds

It's the Bob's Way to be open, honest and clear! So here's our clear & simple refund and return policy.

You may cancel your order for a full refund at any time up until the day of delivery or pickup.

Standard shipping (FedEx/UPS) item(s) including orders shipped directly from our factories may be cancelled for a full refund at any time up until the item(s) ships.

Once you accept your furniture it cannot be returned with a few exceptions...

Unserviceable Factory Defects Within 1 Year

If an item has an unserviceable factory defect it will be replaced.

Accessory Items

Standard Shipping (FedEx/UPS) – Including orders shipped directly from our factories

Merchandise that was shipped via FedEx/UPS may be returned for a full refund within 3 days of receipt minus the cost of return shipping.

Mattress Satisfaction Guarantee

You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.

Questions:

Email Me:

My Customer Care team will respond to your inquiry within 24 to 48 hours.

Call Me:

My professional Bob's Customer Care team is available to assist you in any way at 860-474-1000.

Monday through Saturday from 6:30am to Midnight EST, and Sunday 10:30am to Midnight EST.

English

Español

My Bob's Goof Proof Furniture Protection Plan

This is a plan summary. Click on the link below for the complete terms and conditions.

Bob’s Discount Furniture and Guardian Protection Products provide an unbeatable protection plan. My Goof Proof Protection Plan covers most accidental stains and many accidental damages to your furniture for five full years. Additionally, you will receive a Bob’s Furniture Care Kit as part of the deal. The kit includes two 8oz bottles of furniture care products for those “life happens” moments.

Covered accidental stains and damages:

Covered accidental stains and damages:

Fabric, Leather and Vinyl

All accidental stains (except caustic and corrosive materials):
Food & beverage stains (such as wine, juice, baby formula)
Cosmetics stains (such as makeup, nail polish, nail polish remover, lipstick and body lotions)
Bodily fluids from humans and pets
Ink, marker, and crayon stains
Grease, shoe polish, and grass & gum stains
Accidental rips, cuts, & burns, and motor breakage:
Rips, cuts, and punctures (unintentional damages from items such as pens, scissors, and knives)
Burns (such as cigarette, e-cigarette and irons)
Breakage of frames, springs, sleeper, reclining, inclining, heating & vibrating mechanisms after the manufacturer warranty has expired**
Breakdown or breakage of motors for motorized recliners and reclining furniture after the manufacturer warranty has expired limited to a single incident**

Wood & Hard Surface Furniture

All accidental stains (except caustic and corrosive substances)
Gouge, heat mark or any liquid ring
Chip, scratch, or breakage of glass, mirror components and loss of silvering on mirrors
Breakage of wood or other hard surface

Lamps

All accidental stains (except caustic and corrosive substances)
Tears to lamp shades
Breakage of lamp
Damage to switch or cord (USB port not included)

Area Rugs

Food & beverage stains
Cosmetic stains
Bodily fluids from humans and pets
Ink, marker, & crayon stains
Grease, shoe polish, grass, and gum stains

Covered accidental stains and damages:

Bob’s Goof Proof Pricing (amounts based on subtotal)

Order Subtotal	Goof Proof Fee
Up to $299.99	$39.99
$300 - $399.99	$49.99
$400 - $599.99	$69.99
$600 - $999.99	$99.99
$1000 - $1299.99	$129.99
$1300 - $1499.99	$149.99

Order Subtotal	Goof Proof Fee
$1500 - $1999.99	$199.99
$2000 - $2499.99	$249.99
$2500 - $2999.99	$299.99
$3000 - $4999.99	$349.99
$5000 - $20000	$399.99

Here are a few exceptions that are not covered*

Certain stains, odors, and general wear & tear:

Stains from corrosive materials that erode or strip the finish or color
Stains that build up over time (such as dirt or general soiling)
Fading or discoloration that happens over time (such as from hair products)
Odors resulting from stains
Multiple pet stains

Issues caused by misuse or the manufacturer:

Damage from misuse (such as jumping on furniture)
Defects not covered by Bob’s 1 Year Guarantee
Damage covered by homeowners or renters insurance or contractors working on your home
Scratches
Animal or pet damages (such as damage caused by beaks, claws, or jaws)
General dirt on rugs and burns on lamps

Accidental stains or damages?** Call Guardian Protection Products at 800-538-9500

Service requests must be reported within 30 days of accident. A specific cause of the accident must be reported.

You will recieve a copy of your protection plan documents via the email address that you provided to your purchase. You may also view your documents online by using GuardianProtects.com and clicking on the ‘My Plan Documents’ button. Please review the terms and conditions of your plan. If you have any questions, contact Guardian Customer Service at (800) 538 - 9500.

*Covered after the manufacturer’s warranty has expired.

**Some exclusions apply. All coverages are for accidental occurences from a single incident, not an accumulation or buildup of stains and damages. See protection plan terms and conditions for details. A copy of the plan is available for review at your furniture retail location.

Protection plans provided by CNA Warranty Service, Inc. or one of its a liates and administered by Guardian Protection Products Inc.

Hickory, NC | GuardianProducts.com | LC-GDBSTAINS 12/2017

Terms & Conditions

Bob’s Discount Furniture y el Plan de Protección

Este es un resumen del plan. Haga click en el vínculo de abajo para ver todos los términos & condiciones

Bob’s Discount Furniture y el Plan de Protección Guardian proporcionan un plan de protección inmejorable. Mi Plan de Protección Goof Proof cubre la mayoría de manchas accidentales y muchos daños accidentales por cinco años completos. Kit de Cuidado de Muebles de Bob Discount Furniture es parte del trato. El kit incluye dos botellas de 8 oz de productos de cuidado de muebles que le ayudará a limpiar las cosas pequeñas.

Las manchas o daños accidentals cubiertos:

Tela, Cuero y Vinilo

Todas las manchas accidentales (excepto materiales cáusticos y corrosivos):
Manchas de alimentos y bebidas (como vino, jugo, fórmula para bebés)
Manchas de cosméticos (como maquillaje, esmalte de uñas, quitaesmalte, lápiz labial y lociones corporales)
Fluidos corporales de humanos y mascotas
Manchas de tinta, marcador y crayón
Grasa, esmalte de zapatos y manchas de hierba y goma de mascar
Roturas accidentales, cortes, y quemaduras y roturas del motor:
Roturas, cortes y pinchazos (daños no intencionales de artículos como bolígrafos, tijeras y cuchillos)
Quemaduras (como cigarrillos, cigarrillos electrónicos y planchas)
Rotura de marcos, resortes, durmiente, reclinable, mecanismos de inclinación, calentamiento y vibración después que la garantía del fabricante ha expirado**
Descompostura o rotura de motores para sillones reclinables motorizados y muebles reclinables después de que la garantía del fabricante haya expirado, limitada a un solo incidente **

Superfi cies Duras y Muebles de Madera

Todas las manchas accidentales (excepto las cáusticas y sustancias corrosivas)
Cavidad, marca de calor o cualquier marca de líquido
Marca, rasguño o rotura de vidrio, componentes de espejo y pérdida de plata en los espejos
Rotura de madera u otra superficie dura

Lámparas

Todas las manchas accidentales (excepto las cáusticas y sustancias corrosivas)
Rasgones en la sombra de la lámpara
Rotura de la lámpara
Daños al interruptor o al cable (puerto USB no incluido)

Alfombras de Area

Manchas de alimentos y bebidas
Manchas cosméticas
Fluidos corporales de humanos y mascotas
Manchas de tinta, marcador y crayón
Grasa, esmalte de zapatos y manchas de hierba y goma de mascar

Los precios de Goof Proof de Bob's (cantidades basado en total parcial)

Subtotal de Orden	Goof Proof Fee
Up to $299.99	$39.99
$300 - $399.99	$49.99
$400 - $599.99	$69.99
$600 - $999.99	$99.99
$1000 - $1299.99	$129.99
$1300 - $1499.99	$149.99

Subtotal de Orden	Goof Proof Fee
$1500 - $1999.99	$199.99
$2000 - $2499.99	$249.99
$2500 - $2999.99	$299.99
$3000 - $4999.99	$349.99
$5000 - $20000	$399.99

Estas son algunas excepciones que no están cubiertas*

Ciertas manchas, olores y desgaste general:

Manchas de materiales corrosivos que erosionan o pelan el acabado del color
Manchas que se acumulan con el tiempo (como suciedad o ensuciamiento general)
Desvanecimiento o decoloración que ocurre con el tiempo (que son causados por los productos para el cabello)
Olores resultantes de manchas

Problemas causados por mal uso o por el fabricante:

Daños por mal uso (como saltar sobre los muebles)
Defectos no cubiertos por la garantía de 1 año de Bob
Daños cubiertos por el seguro de propietarios o inquilinos o contratistas que trabajan en su hogar
Rasguños
Daños de animales o mascotas (como daños causados por picos, garras o mandíbulas)
Suciedad general en alfombras y quemaduras en lámparas.

Manchas y daños accidentales?** Llame a Guardian Protection Products (800) 538-9500. Reclamaciones deben notificarse dentro de 30 días.

La causa específica del accidente debe ser reportada.

Usted recibirá una copia de los documentos de su plan de protección a través de la dirección de correo electrónico que usted proporcionó a su vendedor minorista al momento de la compra. También puede ver los documentos en línea en GuardianProducts.com. Para ello, haga clic en el botón “My Plan Documents” (Documentos de mi plan). Revise los términos y condiciones de su plan. Si tiene alguna pregunta, comuníquese con el Servicio de Atención al Cliente de Guardian.

* Cubierta después de que la garantía del fabricante haya caducado.

**Algunas exclusiones aplican. Todas las coverturas accidentales son solo para un incidente, no accumulaciones de manchas o daños. Consulte el Plan de

Protección Guardian para detalles de los terminos y condiciones de cobertura completa. Una copia del plan esta disponible para revisar en su muebleria local. Se aplican algunas exclusiones. Consulte los términos y condiciones del plan de protección para obtener todos los detalles. Los planes de protección son proporcionados por CNA Warranty Service, Inc. o una de sus afi liadas, y son administrados por Guardian Protection Products, Inc.

Hickory, NC | GuardianProducts.com | LC-GDBSTAINS 12/2017

Términos & Condiciones

Mattress Foundation

Charleston Chair & Storage Ottoman