• Call Bob’s Customer Care Department at (860) 474-1000 or (800) 569-1284 to report a factory defect. Hours are Mon – Sat from 6:30am – 8:00pm EST & Sunday from 10:30am – 9:00pm EST.
• We’ll schedule a service technician to come to your home and service any factory defect back to factory standards at no cost to you if the furniture falls within the 1-year guarantee period.
• Beyond the 1-year guarantee, service is available for a fee if you have a need.
Listed below are the exceptions to Bob’s 1-year guarantee against manufacturing defects:
• Unserviceable Factory Defects within 1 Year
◦ If an item has an unserviceable factory defect it will be replaced
• Power Foundation Mechanisms & Electrical Components
◦ Power Bob Plus and Power Bob Low Rider
▪ 5-year full manufacturer’s warranty from the date of possession against defects in workmanship or materials. Any defective bed part will be replaced at no cost during the first five years.
▪ There is an additional 5-year pro-rated limited warranty during years 6 through 10 after the date of possession that protects against any mechanical bed part found to be defective. Electronics, electrical components, drive motors and massage motors are excluded. Any defective part that qualifies will be replaced by the manufacturer at a pro-rated value.
◦ Power Bob
▪ 3-year limited manufacturer’s warranty that protects against defects in workmanship or materials from the date of possession on the electronics and motor system.
▪ 10-year limited manufacturer’s warranty against defects in workmanship or materials from the date of possession on the steel frame and mechanism unit.
▪ Any part found to be defective during the warranty period will be replaced or repaired at no cost to the original purchaser.
• Commercial Sales
◦ 1-year warranty
◦ 1-year warranty against manufacturing defects
• Electric Motors and Powering Reclining Mechanisms
◦ 3-year manufacturer’s warranty
◦ Any part found to be defective during the warranty period will be replaced or repaired at no cost to the original purchaser.
• Service Outside Warranty (addressed in first section, but that will appear on a different page)
◦ Billable service
◦ Bob’s mattresses come with up to a 20-year manufacturer’s warranty based on the specific model.
◦ Bob’s foundations come with up to a 20-year manufacturer’s warranty based on the specific model.
• Goof Proof Mattress/Pillow Protectors
◦ 10-year limited warranty
• Mattress Satisfaction Guarantee
◦ We want you to be thrilled with its comfort! It’s common to experience an adjustment period with your new mattress. If you’re not happy after you’ve slept on it for 30 days, then give us a shout.
◦ You may arrange for a one-time re-selection for the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattress.
◦ You may return your mattress or mattress set within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.