Cancellations, Returns and Refunds
It's the Bob's Way to be open, honest and clear! So here's our simple refund and return policy. You may cancel your order for a full refund at any time up until you take possession of your furniture. Once you receive your furniture it cannot be returned with a few exceptions...
My Cancellations, Returns and Refunds policy differs for Extended Delivery orders. If your order is being delivered to Florida, please see my Extended Delivery FAQs page
for more information.
Merchandise that was delivered via FedEx may be returned within 3 days minus the cost of return shipping.
Accessories may be returned for a full refund within 3 days of receipt provided they are in like-new condition. Accessories include but are not limited to: rugs, lamps, bed protectors, pillows and pillow protectors.
I want you to be thrilled with the comfort of your new mattress! If you're not happy after you've slept on it for 30 days then give me a shout... You may arrange for a one time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable. You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee. Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.
My Customer Care team will respond to your inquiry
within 24 to 48 hours.
My professional Bob's Customer Care team is available to assist you in any way at 860-474-1000 or 800-569-1284.
Monday through Saturday from 6:30am to Midnight EST, and Sunday 10:30am to Midnight EST.