MANCHESTER, CT — October 22, 2025 — Bob’s Discount Furniture, one of the nation’s fastest growing omni-channel furniture retailers, has been named to the 2026 Forbes’ List of America’s Best Customer Service Companies, marking a significant recognition of the brand’s continued commitment to providing exceptional customer experiences.
The annual list, compiled in partnership with market research firm HundredX, surveys tens of thousands of U.S. consumers to evaluate customer satisfaction across five key dimensions: quality of communication, professional competence, range of services, customer focus, and accessibility. Bob’s Discount Furniture stood out in the furniture retail category, earning high marks for its consistent service and customer-first approach.
“Being named to Forbes’ Best Customer Service list is a tremendous honor and a reflection of the dedication our team members bring to work every day,” said Bill Barton, President & CEO of Bob’s Discount Furniture. “We strive to make furniture shopping easy, affordable, and—above all—fun for every guest who walks through our doors or shops with us online.”
This is not the first time Bob’s has been recognized for its customer experience leadership. The company was previously named to the 2024 and 2025 Forbes’ Best Customer Service lists, and continues to build a reputation for service excellence in a highly competitive market.
Known for offering guests everyday low-prices, value without compromise, and a welcoming showroom experience—complete with complimentary refreshments like coffee, cookies, and ice cream—Bob’s continues to innovate across both in-store and digital channels. The company’s investment in customer care, logistics coordination, and employee training has contributed to its strong performance in national rankings.
With over 200 stores across 26 states and a rapidly expanding footprint, Bob’s aims to balance growth with the delivery of consistent, high-quality service at every customer touchpoint.
About Bob’s Discount Furniture
Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its everyday low prices on a wide variety of stylish, quality furniture, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy.
With over 200 furniture stores across 26 states, the Manchester, Connecticut-based company has become the 7th-largest U.S. furniture chain according to Furniture Today. The company was also recently honored as one of Furniture Today’s “Giants in Bedding” and was recognized by Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; America’s Greatest Workplaces for Parents and Families; and America’s Greatest Workplaces for LGBTQ+. In addition, Bob’s appears on USA Today’s America’s Customer Service Award list, America’s Top Retailers list, and on Forbes’ 2025 Customer Service Champions list.
Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and housing-related charities. In total, Bob’s and its Foundation donate more than $2.5 million to charities through these programs each year. For more information on Bob’s charitable programs, visit Bob’s Cares, and follow Bob’s on Twitter @MyBobs, on Facebook, and Instagram.
