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View my answers to frequently asked questions about :
Is there a Bob's Discount Furniture retail location near me?
Bob's Discount Furniture stores are conveniently located in Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, and Rhode Island. Please view my complete list of stores.
What does Bob’s Discount Furniture charge for Delivery?
Please click here for Bob’s Discount Furniture Delivery Charges.
When will my purchase be delivered?
Please call the Bob's Discount Furniture store where you made your purchase to learn the ETA of your merchandise. Please click here for My Bob's locations and phone numbers.
When my purchase is delivered, can they remove my old furniture or bedding?
If you purchased a sleep set, my delivery personnel can remove your existing mattress and foundation. We cannot remove other types of furniture.
Can I get a Bob's Discount Furniture Catalog sent to me in the mail?
No, sorry! My vast selection and variety of furniture styles makes it impossible to fit everything into a paper catalog.
Package Pricing: Can I purchase an item listed in a package individually?
Yes! At My Bob's any piece you see can be purchased individually.
Can I view Pit inventory online?
No. Pit inventory changes very frequently, so it is not displayed online.
Why can't I find a particular product on your website?
Due to the volume of products offered at My Bob's, I can't show everything on the site. The site shows many of my most popular styles. For the complete product line, please visit one of my furniture showrooms!
Why aren't all fabric choices displayed on the website?
Unfortunately, computer screens do not provide consistent color representation. What you see on your computer could be completely different from what I see on my computer! Please visit my nearest location to view our collection of fabric.
What is the Bob's Discount Furniture Customer Service Policy?
All of my products are guaranteed free from manufacturing defects for one-year (in some cases longer based on the manufacturer's warranty). In the event of a defect I will service the product to rectify the problem. If it cannot be rectified at that time I will determine if replacement parts will correct it or if replacement of the piece is necessary. In addition, even after the manufacturing warranty expires, we offer lifetime in-home best-effort service for manufacturing defects, to the original purchaser at the original address. This service policy sets my Bob's Discount Furniture apart from other retailers.
This service is on a best-effort basis and does not include replacing pieces or ordering parts. Normal wear and tear and customer-caused problems are also excluded.
All service claims regarding visible damage must be called to my Customer Care Department within 3 days from the date of delivery. When calling Customer Care, please have your sales order number available.
I need to reserve the right to:
I have a question about my purchase. Who should I call?
Prior to delivery, please call the showroom location where you made your furniture purchase. After delivery, or if you made your purchase online, please call 1-800-569-1284.
What if I notice damage to my merchandise after delivery?
Please call my Bob's Customer Care Department at 1-800-569-1284 to make an appointment to have a trained technician restore your merchandise to meet or exceed manufacturer standards.
Help! I had an accident with my furniture!
If you purchased my Bob's Goof Proof Protection Program please call 1-866-450-8258 for assistance. If you did not purchase the program call my Bob's Customer Care Department 1-800-569-1284 to discuss available options.
At the point of delivery, "Goof Proof" customers receive a warranty card from Guardsman. Please keep this card in a safe place so the information is available if you need to file a claim. My Customer Care Department is here to assist you!
How can I tell if fabric protection was applied to my furniture?
Bob's Discount Furniture employs a "dry" protection plan for our furniture, meaning there is no substance applied. This is beneficial because:
My fabric is pilling. Is this normal? What can I do?
Pilling is normal and easily maintained. I recommend using a fabric shaver to control pilling until the fabric stops shedding. Fabric shavers are available at most department stores.
How do I care for my upholstery?
How can I obtain additional/replacement parts such as shelves, knobs, toss pillows, and drawers?
Please contact my Bob's Customer Care Department at 1-800-569-1284.
What are the hours for Bob's Customer Care Department?
Monday through Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Does Bob's Discount Furniture offer a layaway program?
Bob's Discount Furniture offers a "Price Guarantee" plan to assist in furniture purchases. This plan is different than traditional layaway plans because we do not hold specific merchandise.
How it works:
What happens if my merchandise is discontinued while the Price Guarantee is in effect?
A Bob's Discount Furniture representative will notify you if your price guarantee merchandise is discontinued. You will have the option to have the merchandise delivered within thirty days, or receive a 5% discount to reselect. If neither option is acceptable to you, we will refund you in full.
Ask Bob a Question
If I have not answered your question above, please send me a message. I will respond as soon as possible.