Fact: There is no such thing as 'free' delivery
When you see those words, chances are the cost of delivery has been baked into the price of the merchandise. I am transparent in the upfront.
We offer 4 types of delivery:
Cancellations, Returns and Refunds
Honesty is the best policy. Which is why I aim to make our Cancellations, Returns and Refunds as straightforward as possible. You may cancel your order for a full refund up until the point of pickup or delivery. Once you receive your furniture, it cannot be returned, barring a few exceptions:
Rugs may be returned for a full refund within 3 days of purchase minus the cost of return shipping.
Merchandise that was delivered via FedEx may be returned within 3 days, minus the cost of return shipping.
We want you to be thrilled with the comfort of your new mattress! If you’re not happy after you’ve slept on it for 30 days then give me a shout…
You may arrange for a one time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses.
You may return your mattress or mattress set within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.
Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.
My Customer Care team will respond to your inquiry within 24 to 48 hours.
My professional Bob’s Customer Care team is available to assist you in any way at 860-474-1000 or 800-569-1284.
Monday through Saturday 6:30AM to 8:00PM and Sunday 10:30am to 9:00pm.