Cancellations, Returns and Refunds
It's the Bob's Way to be open, honest and clear! So here's our clear & simple refund and return policy.
You may cancel your order for a full refund at any time up until the day of delivery or pickup.
Standard shipping (FedEx/UPS) item(s) including orders shipped directly from our factories may be cancelled for a full refund at any time up until the item(s) ships.
Once you accept your furniture it cannot be returned with a few exceptions...
Unserviceable Factory Defects Within 1 Year
If an item has an unserviceable factory defect it will be replaced.
Accessories may be returned for a full refund within 3 days of receipt provided they are in like-new condition. Accessories include but are not limited to: rugs, lamps, bed protectors, pillows and pillow protectors.
Standard Shipping (FedEx/UPS) – Including orders shipped directly from our factories
Merchandise that was shipped via FedEx/UPS may be returned for a full refund within 3 days of receipt minus the cost of return shipping.
Mattress Satisfaction Guarantee
Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.
We want you to be thrilled with its comfort! It’s common to experience an adjustment period with your new mattress. If you’re not happy after you’ve slept on it for 30 days then give us a shout! Call our Customer Care Center at 860-474-1000 or 800-569-1284.
You may arrange for a one time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable.
You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.
For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Home Office within ten (10) business days if you made your payment by cash, check, traveler’s check, or money order. We can only issue checks to the person(s) listed as the sold to party on the original sales order. This section does not void your rights under any state law in the event of a late or nonconforming delivery.
Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.
My Cancellations, Returns and Refunds policy differs for Extended Delivery orders. If your order is being delivered to Florida, please see my Extended Delivery FAQs page
for more information.
My Customer Care team will respond to your inquiry
within 24 to 48 hours.
My professional Bob's Customer Care team is available to assist you in any way at 860-474-1000 or 800-569-1284.
Monday through Saturday from 6:30am to Midnight EST, and Sunday 10:30am to Midnight EST.