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Our Response to COVID-19

The health and safety of our customers and associates is our top priority. In fact, because safety and transparency are two of Bob’s Discount Furniture’s core values, we want to let you know what steps we are taking to live up to those values in light of the coronavirus (COVID-19).

A message from our CEO:

Click here to read a message from Bob’s CEO about the company’s response to COVID-19, including the temporary closures of all stores starting end of day March 21.


Attention:

All Bob’s Discount Furniture store locations are temporarily closed, except for Curbside Contactless Pickup at select stores and our new No Contact Delivery option outside your home, as we do our part to lessen the spread of COVID-19.


Online Shopping:

Shop & order online from the comfort of your home on MyBobs.com and the Bob's mobile app.


Delivery:

Our delivery teams are still delivering products while taking great care to do so safely. Choose the most convenient delivery method for you:


NEW! No Contact Drop-Off: We can now drop off items in your garage or outside your home.

Curbside Contactless Pickup: Available for all furniture at stores and warehouses near you.

Threshold Delivery: We can drop items inside your front door.

White Glove Delivery: Full-service delivery to your room of choice - unpacking, assembly, trash removal, and more.


Click here to learn more our delivery options.


Support:

Our Customer Care team is here to help. You can reach us via online chat, the Ask Bob request form, or call us at 1-860-474-1000.


Florida Customers:

Click here to read an important message on changes to our Extended Delivery program in response to COVID-19.

Here are frequently asked questions:

Since January, we’ve been closely monitoring the guidance on COVID-19 provided by the Centers for Disease Control (CDC) and other public health agencies and enhancing our procedures wherever possible. We’ve developed plans and established a cross-functional task force that will allow us to respond timely and appropriately. Our housekeeping and sanitization efforts in all our facilities (stores, distribution centers, and offices) have been greatly expanded.

We’re committed to taking care of our team. For weeks, we’ve provided associates with updates and guidance from the CDC to prevent the spread of the infection and have instructed associates to stay home if they develop symptoms or come into contact with infected individuals.

Yes. On March 6, we announced to employees the decision to suspend travel to regions of the world that have been heavily impacted by the virus. Out of an abundance of caution, we extended this restriction on March 9 to include any non-essential travel and large gatherings to lessen the risk of contracting or spreading the virus.

As with other retailers, we’ve heard concerns from customers about the likelihood of COVID-19 spreading on our products. Bob’s has been following guidance from the CDC, which states the likelihood of the disease spreading on products and packaging as an extremely low risk. This information is available on the CDC website.

All Bob’s store locations are temporarily closed starting end of day March 21, as we do our part to lessen the spread of COVID-19. Our website and Call Centers will remain open, and we plan to keep delivering our products while taking great care to ensure we can do so safely.

In response to COVID-19, Bob’s has elected to support containment efforts by suspending our Extended Delivery program to Florida. This decision was made to support efforts to manage this health risk and out of an abundance of caution for our customers and associates.


Customers with scheduled deliveries: We plan to keep delivering our products while taking great care to ensure we can do so safely. Customers who would like to elect for an outside/garage drop-off should contact our Customer Care team as soon as possible.


We will continue to monitor the situation and will communicate updates accordingly.