Outside your home, help to ensure the safety of the delivery teams by keeping all walkways clear of all debris, and free of snow and ice during inclement weather.
Inside your home have a path cleared from the entryway to the room in which the furniture or mattress/foundation will be placed, and clear the immediate area around the item(s) to be serviced. The delivery team will place your furniture where you want it and remove the packing materials. They need a safe path to your room of choice and cannot move or remove your old furniture.
If you live in an apartment building, condo or office building, please check with the proper individual to determine if there are any special requirements for the delivery (ex. certain delivery hours, a freight elevator that needs to be reserved, some buildings require us to have a Certificate of Insurance) well in advance of your scheduled day, as some processes take up to 72 hours to complete. Please see our Delivery Guidelines for more information.
Unfortunately, Bob's Authorized delivery teams are only able to remove old bedding (mattress and foundation) if you purchased new bedding from Bob's, have it shipped via Bob's Authorized Delivery Service, and it is safe and sanitary to do so. The delivery team cannot remove old bedding for mattresses shipped via FedEx under the Bob's Value Express program. They do not remove old furniture.
We also offer AcceptanceNow at many of our stores (not available in NJ & WI.). AcceptanceNow is a great way to build your credit and get some great new furniture in your home. Contact a Store Location near you to learn more.
*Orders must be placed online with one of the following locations selected as the 'Pick up Location' at checkout. Product availability from the selected Pick up location is subject to standard transit times from the associated warehouse.
1. Call Guardian at 800-538-9500 for accidents or Bob’s for defects. Don’t worry about calling the wrong number; we’ll get you in touch with the correct party.
2. Tell your story. When you call, the representative assisting you will need to know what happened, how it happened, and when it happened. In order to be eligible for service, you must be able to explain how the damage occurred so we know it was a covered accident. We also require you to file a claim for service within 30 days of an accident occurring.
3. Some stains can be easily handled using your Goof Kit as directed by the Guardian representative. If this is not the case, schedule your service. The service technician assigned to your claim will personally contact you within 48 hours to make an appointment convenient to you.
*Note: A representative may ask for pictures of the damage so they can arrive fully prepared to resolve your claim the first time in your home.