Bob's Goof Proof
Give Yourself the Peace of Mind to Live with Your Furniture Instead of Around it
Q. What is Goof Proof?
A. Bob’s Goof Proof provides 5 years of coverage against all of the most common accidental stains and many damages that occur with standard use in the home.
Q. What does “5 Years of Coverage” mean?
A. Your coverage includes unlimited in home service for covered accidents. When a covered incident occurs, a professional service technician will come to your home at a time convenient to you and restore the stained/damaged area back to factory standards at no cost to you. This means you will never pay for a technician to come out to your home, never pay for any parts, and never pay for labor within warranty. If a stain/accidental damage cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!
Q. What does “Factory Standards” mean?
A. When a piece is serviced, we guarantee the affected area will look like it just came fresh from the factory. If that cannot be accomplished, the piece will be replaced.
Q. What happens if my furniture has to be replaced?
A. Replacement occurs if a covered stain or damage cannot be restored to factory standards. If a piece has to be replaced, it is done at absolutely no cost to you. There is never a depreciation or pro-rating of the value of your piece. You won’t even pay for delivery of the new piece or haul away of the old one! If a piece has to be replaced this satisfies the Goof Proof contract for that piece. The new item will have Bob’s 1 year guarantee against factory defects, but will have no coverage against accidents.
Q. Can I purchase a new Goof Proof plan for my replacement piece?
A. Absolutely! If a piece has to be replaced through Goof Proof, you do have the option to purchase a new 5 year Goof Proof plan for the new piece.
Q. Who is Guardian?
A. Guardian is the company we partner with to offer coverage against accidents under Bob’s Goof Proof. Guardian has made itself a leader in the furniture protection industry by building value and integrity in their products and protection plans. They have an A+ rating with the Better Business Bureau – because they take care of our customers!
Q. What is an accident?
A. An accident is a single incident that leads to a stain or damage. For example, if I hit the leg of my dining room table with the vacuum and it leaves a gouge.
*Note: Damages that have occurred over a period of time and not reported are considered accumulation and will not be covered.
Q. What accidents are covered?
A. Bob’s Goof Proof covers all of the accidents that are likely to occur in the home. A complete, exhaustive list of covered accidents is found HERE. Although many types of accidents are covered, not everything is. Only the accidents listed are covered under Goof Proof.
Q. What is not covered?
A. Bob’s Goof Proof covers only against specific accidents. Anything not listed as being covered is not covered. The most notable examples are:
• Pet damage. Any damage caused by pets (Outside of stains from bodily fluids) is not covered. This includes scratching, chewing, biting, clawing, pecking, etc.
• Worn, discolored or faded merchandise caused by placement or exposure to elements.
• Damage that is the result of abuse. Goof Proof covers only accidents reported based on a specific incident. If furniture is abused or damaged intentionally, it will not be eligible for service.
Q. Why isn’t everything covered?
A. Bob understands that his customers want to get the best coverage for the best price. In order to provide his customers with these values, Bob chose to cover the most likely accidents to occur in the home, rather than anything and everything which can happen. If everything was covered, the cost of the plan would have to be astronomical. With Bob’s Goof Proof you can rest assured you’ll be covered against many of the most likely incidents which could happen in your home while simultaneously receiving the coverage at a price which is a great value.
Q. What is a defect in materials or workmanship?
A. Bob is proud to guarantee that his manufacturers properly construct his items using proper materials. A defect is a failure in these materials or workmanship during the guarantee period. Examples include, but are not limited to: Splitting or cracking of solid wood, separation of seams in upholstery, and failure of reclining mechanisms – including motors.
Q. What happens to my coverage if I move outside of where Bob operates?
A. One of the benefits of partnering with Guardian is that they are a nationwide company with service technicians in all 50 states. Because of this, you’ll have accidental coverage anywhere in the United States! As Bob’s grows, our service area is expanding rapidly and will one day encompass the entire United States. If you move outside of Bob’s current operational area, we will not be able to provide coverage against defects in materials or workmanship. Replacement options for accidents or defects are only available within Bob’s operational area. A Bob’s representative can provide our operational area.
Q. What is the Goof Proof Kit?
A. The Goof Proof Kit is Bob’s gift to you with the purchase of the Goof Proof plan. It includes two fantastic products to keep your furniture looking great, the Upholstery Stain Remover and the Wood Polish. The stain remover eliminates stains from grease, ink, cosmetics, crayon, blood, and more while being green and safe to use around your family and pets. The wood polish replenishes the natural oils in woods, can repel dust for up to 6 weeks, protects against the sun’s rays to help prevent fading, and leaves a bright, glossy, shine without leaving residue.
Q. What happens if I have a covered incident?
A. Getting service for a covered incident is as easy as 1, 2, 3.
1. Call Guardian for accidents or Bob’s for defects. Don’t worry about calling the wrong number; we’ll get you in touch with the correct party.
2. Tell your story. When you call, the representative assisting you will need to know what happened, how it happened, and when it happened. In order to be eligible for service, you must be able to explain how the damage occurred so we know it was a covered incident. We also require you to file a claim for service within 30 days of an incident occurring.
3. Some stains can be easily handled using your Goof Kit as directed by the Guardian representative. If this is not the case, schedule your service. The service technician assigned to your claim will personally contact you within 48 hours to make an appointment convenient to you.
*Note: A representative may ask for pictures of the damage so they can arrive fully prepared to resolve your claim the first time in your home.
Q. Can I purchase Goof Proof for a commercial property?
A. Bob’s Goof Proof is for private, residential, purchases only. If the furniture purchased is going to be used commercially (Furnishing a house/apartment to be rented out, an office space, a government building, etc.) it is not eligible for Goof Proof.
Q. Can I purchase Goof Proof for my mattress?
A. Goof Proof is only for furniture items. To protect your mattress, please consider one of Bob’s Goof Proof Bed Protectors.