{"id":8435,"date":"2025-10-22T15:24:48","date_gmt":"2025-10-22T19:24:48","guid":{"rendered":"https:\/\/www.mybobs.com\/blog\/?p=8435"},"modified":"2025-10-30T12:22:05","modified_gmt":"2025-10-30T16:22:05","slug":"bobs-discount-furniture-named-to-forbes-2026-list-of-americas-best-customer-service-companies","status":"publish","type":"post","link":"https:\/\/www.mybobs.com\/blog\/bobs-discount-furniture-named-to-forbes-2026-list-of-americas-best-customer-service-companies\/","title":{"rendered":"Bob\u2019s Discount Furniture Named to Forbes\u2019 2026 List of America\u2019s Best Customer Service Companies"},"content":{"rendered":"\n<p><strong>MANCHESTER, CT \u2014 October 22, 2025<\/strong> \u2014 Bob\u2019s Discount Furniture, one of the nation\u2019s fastest growing omni-channel furniture retailers, has been named to the <strong>2026 Forbes\u2019 List of America\u2019s Best Customer Service Companies<\/strong>, marking a significant recognition of the brand\u2019s continued commitment to providing exceptional customer experiences.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.forbes.com\/lists\/best-customer-service\/\">annual list<\/a>, compiled in partnership with market research firm HundredX, surveys tens of thousands of U.S. consumers to evaluate customer satisfaction across five key dimensions: <strong>quality of communication, professional competence, range of services, customer focus, and accessibility<\/strong>. Bob\u2019s Discount Furniture stood out in the furniture retail category, earning high marks for its consistent service and customer-first approach.<\/p>\n\n\n\n<p>\u201cBeing named to Forbes\u2019 Best Customer Service list is a tremendous honor and a reflection of the dedication our team members bring to work every day,\u201d said Bill Barton, President &amp; CEO of Bob\u2019s Discount Furniture. \u201cWe strive to make furniture shopping easy, affordable, and\u2014above all\u2014fun for every guest who walks through our doors or shops with us online.\u201d<\/p>\n\n\n\n<p>This is not the first time Bob\u2019s has been recognized for its customer experience leadership. The company was previously named to the 2024 and 2025 Forbes\u2019 Best Customer Service lists, and continues to build a reputation for service excellence in a highly competitive market.<\/p>\n\n\n\n<p>Known for offering guests everyday low-prices, value without compromise, and a welcoming showroom experience\u2014complete with complimentary refreshments like coffee, cookies, and ice cream\u2014Bob\u2019s continues to innovate across both in-store and digital channels. The company\u2019s investment in customer care, logistics coordination, and employee training has contributed to its strong performance in national rankings.<\/p>\n\n\n\n<p>With over 200 stores across 26 states and a rapidly expanding footprint, Bob\u2019s aims to balance growth with the delivery of consistent, high-quality service at every customer touchpoint.<\/p>\n\n\n\n<p><strong><em><u>About Bob\u2019s Discount Furniture<\/u><\/em><\/strong><\/p>\n\n\n\n<p><em>Founded in 1991, Bob\u2019s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob\u2019s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob\u2019s engineers this value, offering its everyday low prices on a wide variety of stylish, quality furniture, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy.&nbsp;&nbsp;<\/em><\/p>\n\n\n\n<p><em>With over 200 furniture stores across 26 states, the Manchester, Connecticut-based company has become the 7th-largest U.S. furniture chain according to Furniture Today. The company was also recently honored as one of Furniture Today\u2019s \u201cGiants in Bedding\u201d and was recognized by Newsweek as one of America\u2019s Greatest Workplaces; America\u2019s Greatest Workplaces for Diversity; America\u2019s Greatest Workplaces for Parents and Families; and America\u2019s Greatest Workplaces for LGBTQ+. In addition, Bob\u2019s appears on USA Today\u2019s America\u2019s Customer Service Award list<strong>,<\/strong> America\u2019s Top Retailers list, and on Forbes\u2019 2025 Customer Service Champions list.<\/em><\/p>\n\n\n\n<p><em>Bob\u2019s is committed to supporting local communities through a variety of charitable giving efforts. Bob\u2019s Discount Furniture Charitable Foundation has anchored the company\u2019s philanthropic work for more than 20 years. Additionally, the Bob\u2019s Outreach program was created as a separate entity to help schools and housing-related charities. In total, Bob\u2019s and its Foundation donate more than $2.5 million to charities through these programs each year. For more information on Bob\u2019s charitable programs, visit<\/em><a href=\"https:\/\/bobscares.org\/\"><em> Bob\u2019s Cares<\/em><\/a><em>, and follow Bob\u2019s on Twitter @MyBobs, on<\/em><a href=\"https:\/\/www.facebook.com\/MyBobs\"><em> Facebook<\/em><\/a><em>, and<\/em><a href=\"https:\/\/www.instagram.com\/mybobs\"><em> Instagram<\/em><\/a><em>. &nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>MANCHESTER, CT \u2014 October 22, 2025 \u2014 Bob\u2019s Discount Furniture, one of the nation\u2019s fastest growing omni-channel furniture retailers, has been named to the 2026 Forbes\u2019 List of America\u2019s Best Customer Service Companies, marking a significant recognition of the brand\u2019s continued commitment to providing exceptional customer experiences. The annual list, compiled in partnership with market [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,342,177],"tags":[434,14,100,308,449,178],"class_list":["post-8435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-featured","category-newsroom","tag-award","tag-bobs-discount-furniture","tag-customer-service","tag-forbes","tag-news","tag-newsroom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bob\u2019s Discount Furniture Named to Forbes\u2019 2026 List of America\u2019s Best Customer Service Companies - Bob&#039;s Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mybobs.com\/blog\/bobs-discount-furniture-named-to-forbes-2026-list-of-americas-best-customer-service-companies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bob\u2019s Discount Furniture Named to Forbes\u2019 2026 List of America\u2019s Best Customer Service Companies - Bob&#039;s Blog\" \/>\n<meta property=\"og:description\" content=\"MANCHESTER, CT \u2014 October 22, 2025 \u2014 Bob\u2019s Discount Furniture, one of the nation\u2019s fastest growing omni-channel furniture retailers, has been named to the 2026 Forbes\u2019 List of America\u2019s Best Customer Service Companies, marking a significant recognition of the brand\u2019s continued commitment to providing exceptional customer experiences. 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