{"id":7782,"date":"2025-01-16T13:54:12","date_gmt":"2025-01-16T18:54:12","guid":{"rendered":"https:\/\/blog.mybobs.com\/?p=7782"},"modified":"2025-04-23T12:43:07","modified_gmt":"2025-04-23T16:43:07","slug":"bobs-discount-furniture-recognized-by-forbes-for-best-customer-service-for-second-consecutive-year","status":"publish","type":"post","link":"https:\/\/www.mybobs.com\/blog\/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service-for-second-consecutive-year\/","title":{"rendered":"Bob\u2019s Discount Furniture Recognized by Forbes for \u2018Best Customer Service\u2019 for Second Consecutive Year"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7782\" class=\"elementor elementor-7782\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e35aa e-flex e-con-boxed e-con e-parent\" data-id=\"f9e35aa\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4c65d elementor-widget elementor-widget-text-editor\" data-id=\"ab4c65d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>MANCHESTER, Connecticut \u2013 January 16, 2025 \u2013 <a href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fwww.mybobs.com%252f%26c%3DE%2C1%2CMJ_wTrZlLqB_hFctrD4lf3DViHfNkVetb2kxzcl3g087o6ulYSdBAKYSNR9qAN7TRhFMEE9rTEafAY20My6lrIyvEAVTppZoGMqNpg6We7pbHvgr_Q%2C%2C%26typo%3D1&amp;data=05%7C02%7Cnicole.ball%40mybobs.com%7Cb63f61841ee149cf260808dd365d9afb%7Cad1540c2d07f4c259196427dbeb0b89d%7C0%7C0%7C638726497869353577%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FGRJHQwtWVR2ccrGXxYtfNzf8zlSxhakHObfYQujg2M%3D&amp;reserved=0\">Bob\u2019s Discount Furniture<\/a>, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for \u2018Best Customer Service\u2019 in the Home &amp; Furnishings category for the second consecutive year.<\/p><p>In partnership with data analytics company HundredX, Forbes\u2019 second-annual list is compiled by a 12-month survey of 181,000 people in the US who provided 4.4 million ratings of the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution.<\/p><p>\u201cIt\u2019s an honor to be named to Forbes \u2018Best Customer Service\u2019 list for the second year in a row,&#8221; said Ramesh Murthy, EVP of Operations at Bob\u2019s Discount Furniture. \u201cEvery year we welcome millions of guests into our Bob\u2019s stores and on our website, and our goal is to deliver the very best customer service at every touchpoint from the in-store experience to serving their post-purchase needs. Our associates go above and beyond for our guests each and every day; this recognition is a testament to their commitment to serving our customers and communities.\u201d<\/p><p>View this year\u2019s full list of companies recognized by Forbes for Best Customer Service <a href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.forbes.com%2Flists%2Fbest-customer-service%2F&amp;data=05%7C02%7Cnicole.ball%40mybobs.com%7Cb63f61841ee149cf260808dd365d9afb%7Cad1540c2d07f4c259196427dbeb0b89d%7C0%7C0%7C638726497869368215%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2FcpU9yTfiOI%2BRkz6T62T1Im4BsrZflz0lQMWj7MLnYc%3D&amp;reserved=0\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-333ad57 e-flex e-con-boxed e-con e-parent\" data-id=\"333ad57\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7068234 elementor-widget elementor-widget-image\" data-id=\"7068234\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/www.mybobs.com\/blog\/wp-content\/uploads\/2025\/01\/ForbesBestCustomerSerice2025-1024x535.jpg\" class=\"attachment-large size-large wp-image-7785\" alt=\"\" srcset=\"https:\/\/www.mybobs.com\/blog\/wp-content\/uploads\/2025\/01\/ForbesBestCustomerSerice2025-1024x535.jpg 1024w, https:\/\/www.mybobs.com\/blog\/wp-content\/uploads\/2025\/01\/ForbesBestCustomerSerice2025-300x157.jpg 300w, https:\/\/www.mybobs.com\/blog\/wp-content\/uploads\/2025\/01\/ForbesBestCustomerSerice2025-768x401.jpg 768w, https:\/\/www.mybobs.com\/blog\/wp-content\/uploads\/2025\/01\/ForbesBestCustomerSerice2025.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-455c7a2 e-flex e-con-boxed e-con e-parent\" data-id=\"455c7a2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-240418c elementor-widget elementor-widget-text-editor\" data-id=\"240418c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>About Bob\u2019s Discount Furniture<\/b><\/p><p><span style=\"font-weight: 400;\">Founded in 1991, Bob\u2019s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob\u2019s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob\u2019s engineers this value, offering its everyday low prices on a wide variety of stylish, quality furniture, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">With 189 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 9th-largest U.S. furniture chain according to<\/span><i><span style=\"font-weight: 400;\"> Furniture Today <\/span><\/i><span style=\"font-weight: 400;\">and ranked #12 by <\/span><i><span style=\"font-weight: 400;\">HomeNewsNow <\/span><\/i><span style=\"font-weight: 400;\">on their 125 Furniture and Bedding Retailers 2023 list<\/span><i><span style=\"font-weight: 400;\">. <\/span><\/i><span style=\"font-weight: 400;\">The company is also recognized by Plant-A Research Group and Newsweek as one of America\u2019s Greatest Workplaces; America\u2019s Greatest Workplaces for Diversity; America\u2019s Greatest Workplaces for Parents and Families; and America\u2019s Greatest Workplaces for LGBTQ+. In addition, Bob\u2019s was recognized by <\/span><i><span style=\"font-weight: 400;\">USA Today<\/span><\/i><span style=\"font-weight: 400;\"> and Plant-A Research Group in their America\u2019s Customer Service Champions list<\/span><b>,<\/b><span style=\"font-weight: 400;\"> America\u2019s Top Retailers list, and by Forbes in their 2024 America\u2019s Best Employers By State, Connecticut list.<\/span><\/p><p><span style=\"font-weight: 400;\">Bob\u2019s is committed to supporting local communities through a variety of charitable giving efforts. Bob\u2019s Discount Furniture Charitable Foundation has anchored the company\u2019s philanthropic work for more than 20 years. Additionally, the Bob\u2019s Outreach program was created as a separate entity to help schools and housing-related charities. In total, Bob\u2019s and its Foundation donate more than $2.5 million to charities through these programs each year. For more information on Bob\u2019s charitable programs, visit<\/span><a href=\"https:\/\/bobscares.org\/\"> <span style=\"font-weight: 400;\">Bob\u2019s Cares<\/span><\/a><span style=\"font-weight: 400;\">, and follow Bob\u2019s on Twitter @MyBobs, on<\/span><a href=\"https:\/\/www.facebook.com\/MyBobs\"> <span style=\"font-weight: 400;\">Facebook<\/span><\/a><span style=\"font-weight: 400;\">, and<\/span><a href=\"https:\/\/www.instagram.com\/mybobs\"> <span style=\"font-weight: 400;\">Instagram<\/span><\/a><span style=\"font-weight: 400;\">. \u00a0 <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MANCHESTER, Connecticut \u2013 January 16, 2025 \u2013 Bob\u2019s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for \u2018Best Customer Service\u2019 in the Home &amp; Furnishings category for the second consecutive year. In partnership with data analytics company HundredX, Forbes\u2019 second-annual list is compiled by a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7783,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,342,177],"tags":[307,14,100,308,178,349],"class_list":["post-7782","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-featured","category-newsroom","tag-awards","tag-bobs-discount-furniture","tag-customer-service","tag-forbes","tag-newsroom","tag-recognition"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bob&#039;s Recognized for \u2018Best Customer Service\u2019 by Forbes | Bob&#039;s Blog<\/title>\n<meta name=\"description\" content=\"Bob&#039;s is recognized by Forbes for &#039;Best Customer Service&#039; in the Home &amp; 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