<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" > <channel> <title>omnichannel Archives - Bob's Blog</title> <atom:link href="https://www.mybobs.com/tag/omnichannel/feed/" rel="self" type="application/rss+xml" /> <link>https://www.mybobs.com/blog/tag/omnichannel/</link> <description></description> <lastBuildDate>Mon, 11 Aug 2025 18:25:15 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod> hourly </sy:updatePeriod> <sy:updateFrequency> 1 </sy:updateFrequency> <generator>https://wordpress.org/?v=6.9.4</generator> <image> <url>https://www.mybobs.com/blog/wp-content/uploads/2024/02/cropped-B-icon-32x32.png</url> <title>omnichannel Archives - Bob's Blog</title> <link>https://www.mybobs.com/blog/tag/omnichannel/</link> <width>32</width> <height>32</height> </image> <item> <title>Bob’s Wins 2024 Brand Experience Awards</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-named-winner-of-2024-brand-experience-awards/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Tue, 28 May 2024 20:41:01 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[Awards]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[Bobs award]]></category> <category><![CDATA[omnichannel]]></category> <category><![CDATA[Recognition]]></category> <category><![CDATA[retail touchpoints]]></category> <guid isPermaLink="false">https://blog.mybobs.com/?p=7352</guid> <description><![CDATA[<p>MANCHESTER, Connecticut – May 20, 2024 – Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been selected as a winner of the 2024 Brand Experience Awards, presented by Retail TouchPoints.  Bob’s was one of 24 retailers to receive an award and was recognized for Digital Innovation: Creating A […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-named-winner-of-2024-brand-experience-awards/">Bob’s Wins 2024 Brand Experience Awards</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7352" class="elementor elementor-7352"> <div class="elementor-element elementor-element-9f2948b e-flex e-con-boxed e-con e-parent" data-id="9f2948b" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-1bd4bce elementor-widget elementor-widget-text-editor" data-id="1bd4bce" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><b>MANCHESTER, Connecticut</b> – May 20, 2024 – <a href="https://blog.mybobs.com/">Bob’s Discount Furniture</a>, one of the fastest growing omni-channel furniture retailers in the country, has been selected as a winner of the 2024 Brand Experience Awards, presented by Retail TouchPoints. </p> <p></p> <p>Bob’s was one of 24 retailers to receive an award and was recognized for Digital Innovation: Creating A Cohesive Brand Experience. Bob’s focus on digital touch points and experiences throughout a customer journey was well-received by the program’s judging panel. There were 200 nominations for the 2024 awards. </p> <p></p> <p>The Brand Experience Awards were created to highlight businesses that are reshaping the norms of interaction, engagement, and loyalty through the integration of new tools and strategies across various aspects of the brand experience. Bob’s emphasis on omnichannel collaboration between its customers and associates is a key differentiator amongst competitors. </p> <p></p> <p>With the use of Bob’s Omnichannel Cart, shoppers can seamlessly switch between browsing online and visiting in-store without missing a beat. Bob’s associates utilize an in-house developed mobile point of sale system on tablets to create a more convenient and personalized shopping experience. To streamline operations and enhance customer engagement, store associates are empowered by a homegrown CRM system. These results, coupled with improved sales, are tangible business benefits of Bob’s cutting-edge omnichannel customer experience strategy. </p> <p></p> <p>“Winning the Digital Innovation category is a testament to our expert team who continuously raise the bar for retail technology standards. It validates our commitment to ensuring each customer experiences a seamless omnichannel shopping journey,” said Ryan Nalette, Vice President, Retail Strategy and Innovation at Bob’s Discount Furniture. “As their needs evolve, we strive to make our customers feel valued and understood to foster lasting connections.” </p> <p>For the full list of Brand Experience winners selected by Retail TouchPoints, read more <a href="https://www.retailtouchpoints.com/topics/omnichannel-alignment/the-2024-brand-experience-award-winners-are">here</a>. </p> <p><strong><u>About Bob’s Discount Furniture</u></strong> </p> <p>Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. </p> <p>With 174 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 8th-largest U.S. furniture chain according to <em>Furniture Today</em>. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; and America’s Greatest Workplaces for Parents and Families. In addition, Bob’s was recognized by <em>USA Today</em> and Plant-A Research Group in their America’s Customer Service Champions list. </p> <p>Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. In total, Bob’s and its Foundation donate more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit <a href="https://bobscares.org/">Bob’s Cares</a>, and follow Bob’s on Twitter @MyBobs, on <a href="https://www.facebook.com/MyBobs">Facebook</a>, and <a href="https://www.instagram.com/mybobs">Instagram</a>. </p> <p>### </p> <p></p> </div> </div> </div> </div> </div> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-named-winner-of-2024-brand-experience-awards/">Bob’s Wins 2024 Brand Experience Awards</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> <item> <title>Bob’s Named Finalist for ‘Best Use of Emerging Technology’ Award</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-named-finalist-for-modernretail-magazines/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Wed, 17 Jan 2024 01:35:15 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[Awards]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[modernretail]]></category> <category><![CDATA[modernretailawards]]></category> <category><![CDATA[omnichannel]]></category> <category><![CDATA[pebblepost]]></category> <category><![CDATA[Recognition]]></category> <guid isPermaLink="false">https://blog.mybobs.com/?p=6976</guid> <description><![CDATA[<p>Manchester, CT – January 16, 2024 – Bob’s Discount Furniture, one of the fastest growing omnichannel furniture retailers in the country, was recently recognized as a finalist in ModernRetail’s 2023 awards for “Best Use of Emerging Technology.” The ModernRetail Awards recognize the companies and campaigns modernizing retail in the digital age. Bob’s tested PebblePost’s Optimized […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-named-finalist-for-modernretail-magazines/">Bob’s Named Finalist for ‘Best Use of Emerging Technology’ Award</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <figure class="wp-block-image size-large"><img fetchpriority="high" decoding="async" width="1024" height="571" src="https://blog.mybobs.com/wp-content/uploads/2024/01/2024-01-16_20-26-11-1024x571.jpg" alt="" class="wp-image-6980" srcset="https://www.mybobs.com/blog/wp-content/uploads/2024/01/2024-01-16_20-26-11-1024x571.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/2024-01-16_20-26-11-300x167.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/2024-01-16_20-26-11-768x428.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/2024-01-16_20-26-11-1168x651.jpg 1168w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/2024-01-16_20-26-11.jpg 1407w" sizes="(max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">Bob’s Discount Furniture team member assists guests at a digital kiosk in Bob’s Caesar’s Bay, Brooklyn, New York location.</figcaption></figure> <p>Manchester, CT – January 16, 2024 – <a href="https://blog.mybobs.com/">Bob’s Discount Furniture</a>, one of the fastest growing omnichannel furniture retailers in the country, was recently recognized as a finalist in ModernRetail’s 2023 awards for “Best Use of Emerging Technology.” The <a href="https://www.modernretail.co/">ModernRetail</a> Awards recognize the companies and campaigns modernizing retail in the digital age.</p> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="585" height="160" src="https://blog.mybobs.com/wp-content/uploads/2024/01/BDF_Logo_Stacked_XS.png" alt="" class="wp-image-6984" srcset="https://www.mybobs.com/blog/wp-content/uploads/2024/01/BDF_Logo_Stacked_XS.png 585w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/BDF_Logo_Stacked_XS-300x82.png 300w" sizes="(max-width: 585px) 100vw, 585px" /></figure> </div> <p>Bob’s tested PebblePost’s Optimized Audiences product to re-engage current and former customers, increase customer lifetime value, and drive incremental return on ad spend (iROAS). Bob’s provided PebblePost with a targeted list of top customers enabling PebblePost’s algorithm to identify a sizable segment of customers with a high likelihood to respond, and thus make a significant repeat purchase. PebblePost then sent Bob’s-designed direct mailers to these audiences.</p> <p>The results exceeded not just Bob’s goal of delivering more than 25x incremental return, but also everyone’s expectations. Based on the success of this campaign, Bob’s continues to run customer re-engagement programs with PebblePost using this technology.</p> <p>“Bob’s is continually on the lookout for new technologies to improve the shopping experience for our customers,” said David Levin, SVP of Customer Experience and Digital Transformation. “Our partnership with PebblePost has driven accretive results tied to our company’s re-engagement strategies. It’s an honor to be included as a finalist in this year’s ModernRetail Awards among other forward-thinking brands and retailers who utilize technology to better connect with customers.”</p> <p>Other finalists in the “Best Use of Emerging Technology” category this year included Best Buy and Lowe’s. To view the full shortlist, click <a href="https://www.modernretail.co/announcement/awards/instacart-poshmark-intuit-mailchimp-best-buy-and-poppi-are-finalists-for-this-years-modern-retail-awards/">here</a>.</p> <figure class="wp-block-image size-large"><img decoding="async" width="1024" height="144" src="https://blog.mybobs.com/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-1024x144.png" alt="" class="wp-image-6983" srcset="https://www.mybobs.com/blog/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-1024x144.png 1024w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-300x42.png 300w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-768x108.png 768w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-1536x216.png 1536w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-2048x288.png 2048w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/PebblePost_LOGO_BlackBlue-1-1168x164.png 1168w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <p><strong><u>About Bob’s Discount Furniture</u></strong> </p> <p>Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. </p> <p>With 171 furniture stores across 24 states, the Manchester, + Connecticut-based company has become the 8th-largest U.S. furniture chain according to Furniture Today. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces, America’s Greatest Workplaces for Diversity, and America’s Greatest Workplaces for Parents and Families.</p> <p>Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. In total, Bob’s and its Foundation donate more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit <a href="https://bobscares.org/">Bob’s Cares</a>, and follow Bob’s on Twitter @MyBobs, on <a href="https://www.facebook.com/MyBobs">Facebook</a>, and <a href="https://www.instagram.com/mybobs">Instagram</a>. </p> <p><strong><u>Media Contact</u></strong> </p> <p><a href="mailto:mybobsstanton@stantonprm.com">mybobsstanton@stantonprm.com</a></p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-named-finalist-for-modernretail-magazines/">Bob’s Named Finalist for ‘Best Use of Emerging Technology’ Award</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> <item> <title>CEO Bill Barton on Leveraging Technology to Create Omnichannel Experiences</title> <link>https://www.mybobs.com/blog/bobs-discount-furnitures-bill-barton-on-leveraging-technology-to-create-true-omnichannel-experiences/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Wed, 18 Oct 2023 17:09:16 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[omnichannel]]></category> <category><![CDATA[podcast]]></category> <category><![CDATA[retailexperienceshow]]></category> <guid isPermaLink="false">https://blog.mybobs.com/?p=6791</guid> <description><![CDATA[<p>Bob’s Discount Furniture President and CEO Bill Barton was a recent guest on the podcast, Retail Experience Show. He spoke with Bobby Marhamat about Bob’s commitment to offering every day low price and leveraging technology for a first-in-class omnichannel shopping experience for guests. They discuss Bob’s continuing growth story and the company’s commitment to offering […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furnitures-bill-barton-on-leveraging-technology-to-create-true-omnichannel-experiences/">CEO Bill Barton on Leveraging Technology to Create Omnichannel Experiences</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>Bob’s Discount Furniture President and CEO Bill Barton was a recent guest on the podcast, <a href="https://theretailexperienceshow.podbean.com/">Retail Experience Show</a>. He spoke with Bobby Marhamat about Bob’s commitment to offering every day low price and leveraging technology for a first-in-class omnichannel shopping experience for guests. They discuss Bob’s continuing growth story and the company’s commitment to offering value without compromise. </p> <iframe src='https://player.cloudinary.com/embed/?cloud_name=mybobs&secure_distribution=res.cloudinary.com%2Fmybobs&private_cdn=true&public_id=he8rexznhh7acig4htch&profile=cld-adaptive-stream' width='640' height='360' style='height: auto; width: 100%; aspect-ratio: 640 / 360;' allow='autoplay; fullscreen; encrypted-media; picture-in-picture' allowfullscreen frameborder='0' ></iframe> <p><strong>Show topics discussed:</strong></p> <ul class="wp-block-list"> <li>How Bob’s Discount Furniture was the “original disruptor” in the furniture industry, and how they’ve grown to 170 locations across 24 states.</li> <li>How Bob’s is creating omnichannel experiences for their customers, especially through shopping carts that can be accessed online and in-store.</li> <li>How Bob’s creates consistency across their locations, how they maintain their values and culture, and why succession planning is a key strategy.</li> <li>How supply chain challenges prompted investment in a tablet that allows for real-time updates for in-store customers.</li> <li>How Bob’s is leveraging augmented reality technology through a 3D Room Designer application that customers can use in a location.</li> <li>Advice for retail leaders who want to scale their business, focused around knowing your customers and your value proposition, and why building a great team is key.</li> <li>Why the future of retail will be found in better understanding and facilitating the customer journey. </li> </ul> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furnitures-bill-barton-on-leveraging-technology-to-create-true-omnichannel-experiences/">CEO Bill Barton on Leveraging Technology to Create Omnichannel Experiences</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> </channel> </rss>