<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" > <channel> <title>customer service Archives - Bob's Blog</title> <atom:link href="https://www.mybobs.com/tag/customer-service/feed/" rel="self" type="application/rss+xml" /> <link>https://www.mybobs.com/blog/tag/customer-service/</link> <description></description> <lastBuildDate>Thu, 30 Oct 2025 16:22:05 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod> hourly </sy:updatePeriod> <sy:updateFrequency> 1 </sy:updateFrequency> <generator>https://wordpress.org/?v=6.9.4</generator> <image> <url>https://www.mybobs.com/blog/wp-content/uploads/2024/02/cropped-B-icon-32x32.png</url> <title>customer service Archives - Bob's Blog</title> <link>https://www.mybobs.com/blog/tag/customer-service/</link> <width>32</width> <height>32</height> </image> <item> <title>Bob’s Discount Furniture Named to Forbes’ 2026 List of America’s Best Customer Service Companies</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-named-to-forbes-2026-list-of-americas-best-customer-service-companies/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Wed, 22 Oct 2025 19:24:48 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Featured]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[award]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[forbes]]></category> <category><![CDATA[news]]></category> <guid isPermaLink="false">https://www.mybobs.com/blog/?p=8435</guid> <description><![CDATA[<p>MANCHESTER, CT — October 22, 2025 — Bob’s Discount Furniture, one of the nation’s fastest growing omni-channel furniture retailers, has been named to the 2026 Forbes’ List of America’s Best Customer Service Companies, marking a significant recognition of the brand’s continued commitment to providing exceptional customer experiences. The annual list, compiled in partnership with market […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-named-to-forbes-2026-list-of-americas-best-customer-service-companies/">Bob’s Discount Furniture Named to Forbes’ 2026 List of America’s Best Customer Service Companies</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <p><strong>MANCHESTER, CT — October 22, 2025</strong> — Bob’s Discount Furniture, one of the nation’s fastest growing omni-channel furniture retailers, has been named to the <strong>2026 Forbes’ List of America’s Best Customer Service Companies</strong>, marking a significant recognition of the brand’s continued commitment to providing exceptional customer experiences.</p> <p>The <a href="https://www.forbes.com/lists/best-customer-service/">annual list</a>, compiled in partnership with market research firm HundredX, surveys tens of thousands of U.S. consumers to evaluate customer satisfaction across five key dimensions: <strong>quality of communication, professional competence, range of services, customer focus, and accessibility</strong>. Bob’s Discount Furniture stood out in the furniture retail category, earning high marks for its consistent service and customer-first approach.</p> <p>“Being named to Forbes’ Best Customer Service list is a tremendous honor and a reflection of the dedication our team members bring to work every day,” said Bill Barton, President & CEO of Bob’s Discount Furniture. “We strive to make furniture shopping easy, affordable, and—above all—fun for every guest who walks through our doors or shops with us online.”</p> <p>This is not the first time Bob’s has been recognized for its customer experience leadership. The company was previously named to the 2024 and 2025 Forbes’ Best Customer Service lists, and continues to build a reputation for service excellence in a highly competitive market.</p> <p>Known for offering guests everyday low-prices, value without compromise, and a welcoming showroom experience—complete with complimentary refreshments like coffee, cookies, and ice cream—Bob’s continues to innovate across both in-store and digital channels. The company’s investment in customer care, logistics coordination, and employee training has contributed to its strong performance in national rankings.</p> <p>With over 200 stores across 26 states and a rapidly expanding footprint, Bob’s aims to balance growth with the delivery of consistent, high-quality service at every customer touchpoint.</p> <p><strong><em><u>About Bob’s Discount Furniture</u></em></strong></p> <p><em>Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its everyday low prices on a wide variety of stylish, quality furniture, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. </em></p> <p><em>With over 200 furniture stores across 26 states, the Manchester, Connecticut-based company has become the 7th-largest U.S. furniture chain according to Furniture Today. The company was also recently honored as one of Furniture Today’s “Giants in Bedding” and was recognized by Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; America’s Greatest Workplaces for Parents and Families; and America’s Greatest Workplaces for LGBTQ+. In addition, Bob’s appears on USA Today’s America’s Customer Service Award list<strong>,</strong> America’s Top Retailers list, and on Forbes’ 2025 Customer Service Champions list.</em></p> <p><em>Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and housing-related charities. In total, Bob’s and its Foundation donate more than $2.5 million to charities through these programs each year. For more information on Bob’s charitable programs, visit</em><a href="https://bobscares.org/"><em> Bob’s Cares</em></a><em>, and follow Bob’s on Twitter @MyBobs, on</em><a href="https://www.facebook.com/MyBobs"><em> Facebook</em></a><em>, and</em><a href="https://www.instagram.com/mybobs"><em> Instagram</em></a><em>. </em></p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-named-to-forbes-2026-list-of-americas-best-customer-service-companies/">Bob’s Discount Furniture Named to Forbes’ 2026 List of America’s Best Customer Service Companies</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> <item> <title>Bob’s Discount Furniture Recognized by Forbes for ‘Best Customer Service’ for Second Consecutive Year</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service-for-second-consecutive-year/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Thu, 16 Jan 2025 18:54:12 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Featured]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[Awards]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[forbes]]></category> <category><![CDATA[Recognition]]></category> <guid isPermaLink="false">https://blog.mybobs.com/?p=7782</guid> <description><![CDATA[<p>MANCHESTER, Connecticut – January 16, 2025 – Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for ‘Best Customer Service’ in the Home & Furnishings category for the second consecutive year. In partnership with data analytics company HundredX, Forbes’ second-annual list is compiled by a […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service-for-second-consecutive-year/">Bob’s Discount Furniture Recognized by Forbes for ‘Best Customer Service’ for Second Consecutive Year</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7782" class="elementor elementor-7782"> <div class="elementor-element elementor-element-f9e35aa e-flex e-con-boxed e-con e-parent" data-id="f9e35aa" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-ab4c65d elementor-widget elementor-widget-text-editor" data-id="ab4c65d" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>MANCHESTER, Connecticut – January 16, 2025 – <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fwww.mybobs.com%252f%26c%3DE%2C1%2CMJ_wTrZlLqB_hFctrD4lf3DViHfNkVetb2kxzcl3g087o6ulYSdBAKYSNR9qAN7TRhFMEE9rTEafAY20My6lrIyvEAVTppZoGMqNpg6We7pbHvgr_Q%2C%2C%26typo%3D1&data=05%7C02%7Cnicole.ball%40mybobs.com%7Cb63f61841ee149cf260808dd365d9afb%7Cad1540c2d07f4c259196427dbeb0b89d%7C0%7C0%7C638726497869353577%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FGRJHQwtWVR2ccrGXxYtfNzf8zlSxhakHObfYQujg2M%3D&reserved=0">Bob’s Discount Furniture</a>, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for ‘Best Customer Service’ in the Home & Furnishings category for the second consecutive year.</p><p>In partnership with data analytics company HundredX, Forbes’ second-annual list is compiled by a 12-month survey of 181,000 people in the US who provided 4.4 million ratings of the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution.</p><p>“It’s an honor to be named to Forbes ‘Best Customer Service’ list for the second year in a row,” said Ramesh Murthy, EVP of Operations at Bob’s Discount Furniture. “Every year we welcome millions of guests into our Bob’s stores and on our website, and our goal is to deliver the very best customer service at every touchpoint from the in-store experience to serving their post-purchase needs. Our associates go above and beyond for our guests each and every day; this recognition is a testament to their commitment to serving our customers and communities.”</p><p>View this year’s full list of companies recognized by Forbes for Best Customer Service <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Flists%2Fbest-customer-service%2F&data=05%7C02%7Cnicole.ball%40mybobs.com%7Cb63f61841ee149cf260808dd365d9afb%7Cad1540c2d07f4c259196427dbeb0b89d%7C0%7C0%7C638726497869368215%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FcpU9yTfiOI%2BRkz6T62T1Im4BsrZflz0lQMWj7MLnYc%3D&reserved=0">here</a>.</p> </div> </div> </div> </div> <div class="elementor-element elementor-element-333ad57 e-flex e-con-boxed e-con e-parent" data-id="333ad57" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-7068234 elementor-widget elementor-widget-image" data-id="7068234" data-element_type="widget" data-e-type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img fetchpriority="high" decoding="async" width="1024" height="535" src="https://www.mybobs.com/blog/wp-content/uploads/2025/01/ForbesBestCustomerSerice2025-1024x535.jpg" class="attachment-large size-large wp-image-7785" alt="" srcset="https://www.mybobs.com/blog/wp-content/uploads/2025/01/ForbesBestCustomerSerice2025-1024x535.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2025/01/ForbesBestCustomerSerice2025-300x157.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2025/01/ForbesBestCustomerSerice2025-768x401.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2025/01/ForbesBestCustomerSerice2025.jpg 1200w" sizes="(max-width: 1024px) 100vw, 1024px" /> </div> </div> </div> </div> <div class="elementor-element elementor-element-455c7a2 e-flex e-con-boxed e-con e-parent" data-id="455c7a2" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-240418c elementor-widget elementor-widget-text-editor" data-id="240418c" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><b>About Bob’s Discount Furniture</b></p><p><span style="font-weight: 400;">Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its everyday low prices on a wide variety of stylish, quality furniture, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. </span></p><p><span style="font-weight: 400;">With 189 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 9th-largest U.S. furniture chain according to</span><i><span style="font-weight: 400;"> Furniture Today </span></i><span style="font-weight: 400;">and ranked #12 by </span><i><span style="font-weight: 400;">HomeNewsNow </span></i><span style="font-weight: 400;">on their 125 Furniture and Bedding Retailers 2023 list</span><i><span style="font-weight: 400;">. </span></i><span style="font-weight: 400;">The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; America’s Greatest Workplaces for Parents and Families; and America’s Greatest Workplaces for LGBTQ+. In addition, Bob’s was recognized by </span><i><span style="font-weight: 400;">USA Today</span></i><span style="font-weight: 400;"> and Plant-A Research Group in their America’s Customer Service Champions list</span><b>,</b><span style="font-weight: 400;"> America’s Top Retailers list, and by Forbes in their 2024 America’s Best Employers By State, Connecticut list.</span></p><p><span style="font-weight: 400;">Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and housing-related charities. In total, Bob’s and its Foundation donate more than $2.5 million to charities through these programs each year. For more information on Bob’s charitable programs, visit</span><a href="https://bobscares.org/"> <span style="font-weight: 400;">Bob’s Cares</span></a><span style="font-weight: 400;">, and follow Bob’s on Twitter @MyBobs, on</span><a href="https://www.facebook.com/MyBobs"> <span style="font-weight: 400;">Facebook</span></a><span style="font-weight: 400;">, and</span><a href="https://www.instagram.com/mybobs"> <span style="font-weight: 400;">Instagram</span></a><span style="font-weight: 400;">. </span></p> </div> </div> </div> </div> </div> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service-for-second-consecutive-year/">Bob’s Discount Furniture Recognized by Forbes for ‘Best Customer Service’ for Second Consecutive Year</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> <item> <title>Bob’s Named Customer Service Champion by USA Today</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-usa-today-as-a-customer-service-champion/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Thu, 02 May 2024 19:50:38 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[Awards]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[customerservice]]></category> <category><![CDATA[Recognition]]></category> <category><![CDATA[USA Today]]></category> <guid isPermaLink="false">https://blog.mybobs.com/?p=7252</guid> <description><![CDATA[<p>MANCHESTER, Connecticut – May 2, 2024 – Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been recognized by USA Today as a Customer Service Champion under the InStore: Household and General Retail industry category. Bob’s was included on the national list of companies who excel in delivering the best […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-usa-today-as-a-customer-service-champion/">Bob’s Named Customer Service Champion by USA Today</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7252" class="elementor elementor-7252"> <div class="elementor-element elementor-element-fe23cb8 e-flex e-con-boxed e-con e-parent" data-id="fe23cb8" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-0b1ea6b elementor-widget elementor-widget-text-editor" data-id="0b1ea6b" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>MANCHESTER, Connecticut – May 2, 2024 – <a href="https://blog.mybobs.com/">Bob’s Discount Furniture</a>, one of the fastest growing omni-channel furniture retailers in the country, has been recognized by USA Today as a Customer Service Champion under the InStore: Household and General Retail industry category. Bob’s was included on the national list of companies who excel in delivering the best customer experience and provide useful guidance to consumers on their shopping journeys.</p><p> </p><p><a href="https://www.usatoday.com/">USA Today</a> and <a href="https://plant-a.com/">Plant-A Insights Group</a> conducted one of the largest independent customer experience studies in the U.S. Over 33,000 consumers responded with feedback on 519,000 businesses and providers that they interacted with in the past three years, reviewing overall customer experience and quality of service delivery across seven key categories they value. In addition to respondents’ evaluations, Plant-A analyzed publicly available data, customer online reviews, and published articles.</p><p> </p><p>“It is a great honor to see our commitment to exceptional customer service recognized by our guests on a national level. The recognition by USA Today and Plant-A reflects our unwavering commitment to placing our customers first in all that we do and the loyalty our customers place in us every day,” said Ramesh Murthy, Executive Vice President, Operations. “We strive to deliver unparalleled customer service and to continually exceed expectations as we cultivate trusting relationships with our valued customers.”</p><p>For the full list of customer service champions recognized by USA Today, read more <a href="https://www.usatoday.com/story/money/2024/04/10/top-customer-service-plant-a/73194082007/">here</a>.</p> </div> </div> </div> </div> <div class="elementor-element elementor-element-b4f5e9a e-flex e-con-boxed e-con e-parent" data-id="b4f5e9a" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-36438f5 elementor-widget elementor-widget-image" data-id="36438f5" data-element_type="widget" data-e-type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="1024" height="1024" src="https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-1024x1024.png" class="attachment-large size-large wp-image-7290" alt="" srcset="https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-1024x1024.png 1024w, https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-300x300.png 300w, https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-150x150.png 150w, https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-768x768.png 768w, https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-60x60.png 60w, https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2-360x360.png 360w, https://www.mybobs.com/blog/wp-content/uploads/2024/05/USATODAYCSCHAMPS_V2.png 1080w" sizes="(max-width: 1024px) 100vw, 1024px" /> </div> </div> </div> </div> <div class="elementor-element elementor-element-4e50706 e-flex e-con-boxed e-con e-parent" data-id="4e50706" data-element_type="container" data-e-type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-424c5fd elementor-widget elementor-widget-text-editor" data-id="424c5fd" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><b><u>About Bob’s Discount Furniture</u></b></p><p>Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. </p><p>With 173 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 8th-largest U.S. furniture chain according to <i>Furniture Today</i>. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; and America’s Greatest Workplaces for Parents and Families. In addition, Bob’s was recognized by <i>USA Today</i> and Plant-A Research Group in their America’s Customer Service Champions list.</p><p>Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. In total, Bob’s and its Foundation donate more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit <a href="https://bobscares.org/">Bob’s Cares</a>, and follow Bob’s on Twitter @MyBobs, on <a href="https://www.facebook.com/MyBobs">Facebook</a>, and <a href="https://www.instagram.com/mybobs">Instagram</a>. </p><p align="center">###</p> </div> </div> </div> </div> </div> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-usa-today-as-a-customer-service-champion/">Bob’s Named Customer Service Champion by USA Today</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> <item> <title>Bob’s Recognized by Forbes for Best Customer Service</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service/</link> <dc:creator><![CDATA[Admin]]></dc:creator> <pubDate>Thu, 18 Jan 2024 13:53:13 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Newsroom]]></category> <category><![CDATA[Awards]]></category> <category><![CDATA[bob's discount furniture]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[forbes]]></category> <category><![CDATA[Recognition]]></category> <guid isPermaLink="false">https://blog.mybobs.com/?p=6985</guid> <description><![CDATA[<p>National Retailer Named Best in Home & Furnishings category MANCHESTER, Connecticut – January 18, 2024 – Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for Best Customer Service in 2024 in the Home & Furnishings category. Forbes’ first-ever Best Customer Service list was judged […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service/">Bob’s Recognized by Forbes for Best Customer Service</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[ <h2 class="wp-block-heading"><em>National Retailer Named Best in Home & Furnishings category</em></h2> <div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="1024" height="653" src="https://blog.mybobs.com/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-1024x653.jpg" alt="" class="wp-image-6986" srcset="https://www.mybobs.com/blog/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-1024x653.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-300x191.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-768x490.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-1536x980.jpg 1536w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-2048x1307.jpg 2048w, https://www.mybobs.com/blog/wp-content/uploads/2024/01/Forbes_Toledo_CircleV1-1168x745.jpg 1168w" sizes="(max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">This Bob’s Discount Furniture team celebrates the grand opening of the Toledo, Ohio location in 2023. Pictured clockwise: Jeremiah Jarvis, Sales Supervisor, James Stroble, Assistant Store Manager, Maggie McDowell, Guest Support Leader, Clarence Parks, Store Manager. Photo courtesy of Bob’s Discount Furniture.</figcaption></figure> </div> <p><strong>MANCHESTER, Connecticut – January 18, 2024</strong> – <a href="https://blog.mybobs.com/">Bob’s Discount Furniture</a>, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for Best Customer Service in 2024 in the Home & Furnishings category. Forbes’ first-ever Best Customer Service list was judged using the following criteria: U.S. customer evaluations of Bob’s employee/customer interactions; the timing Bob’s took to provide the goods, services and processes associated with the products; and resolution of issues.</p> <p><a href="https://www.forbes.com">Forbes</a> and data analytics company <a href="https://hundredx.com/">HundredX</a> conducted a year-long survey, with 201,000 respondents providing 4.2 million evaluations across more than 3,000 brands. The goal was to identify the top 300 companies and brands that consumers say excel in customer service.</p> <p>“Being named to the 2024 Forbes Best Customer Service List is a testament to Bob’s continuous commitment to providing top-notch customer service to each consumer at every stage we interact with them,” said Bill Barton, President and CEO of Bob’s Discount Furniture. “Whether Bob’s provides customer service in-store, online, or over the phone, complete customer satisfaction and successful outcomes are our goals and reflect Bob’s customer-centric culture.”</p> <p>Find the full list of companies recognized by Forbes for Best Customer Service <a href="https://www.forbes.com/lists/best-customer-service/?sh=518a10aa3845">here</a>.</p> <p><strong><u>About Bob’s Discount Furniture</u></strong></p> <p>Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. </p> <p>With 171 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 8th-largest U.S. furniture chain according to <em>Furniture Today</em>. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces, America’s Greatest Workplaces for Diversity, and America’s Greatest Workplaces for Parents and Families.</p> <p>Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. In total, Bob’s and its Foundation donate more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit <a href="https://bobscares.org/">Bob’s Cares</a>, and follow Bob’s on Twitter @MyBobs, on <a href="https://www.facebook.com/MyBobs">Facebook</a>, and <a href="https://www.instagram.com/mybobs">Instagram</a>. </p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-by-forbes-for-best-customer-service/">Bob’s Recognized by Forbes for Best Customer Service</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> <item> <title>Bob’s Recognized for Customer Service and Employment Excellence</title> <link>https://www.mybobs.com/blog/bobs-discount-furniture-recognized-for-customer-service-and-employment-excellence/</link> <dc:creator><![CDATA[Bob]]></dc:creator> <pubDate>Tue, 29 Oct 2019 12:28:37 +0000</pubDate> <category><![CDATA[Blog]]></category> <category><![CDATA[Community Outreach]]></category> <category><![CDATA[Awards]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[Recognition]]></category> <guid isPermaLink="false">https://mybobs.wpengine.com/?p=2160</guid> <description><![CDATA[<p>Our customers and employees are the most important things at Bob’s. So we have a double whammy of good news to share – Bob’s was just recognized for its customer service and employee satisfaction! Newsweek named us as one of America’s Best Customer Service Brands and Forbes named us as one of America’s Top Mid-Size […]</p> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-for-customer-service-and-employment-excellence/">Bob’s Recognized for Customer Service and Employment Excellence</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></description> <content:encoded><![CDATA[<div class="wp-block-image"> <figure class="aligncenter"><img loading="lazy" decoding="async" width="300" height="150" src="https://mybobs.wpengine.com/wp-content/uploads/2019/10/Awards-300x150.png" alt="" class="wp-image-2161" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/Awards-300x150.png 300w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Awards-768x384.png 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Awards.png 800w" sizes="(max-width: 300px) 100vw, 300px" /></figure> </div> <p>Our customers and employees are the most important things at Bob’s. So we have a double whammy of good news to share – Bob’s was just recognized for its customer service and employee satisfaction! </p> <p>Newsweek named us as one of America’s Best Customer Service Brands and Forbes named us as one of America’s Top Mid-Size Employers.</p> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1024" height="683" src="https://mybobs.wpengine.com/wp-content/uploads/2019/10/CC_Awards-1024x683.jpg" alt="" class="wp-image-2162" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/CC_Awards-1024x683.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/CC_Awards-300x200.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/CC_Awards-768x512.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/CC_Awards-1168x779.jpg 1168w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <p> Awards are fine and all, but for us the satisfaction comes from working hard to get our customers Bob’s Discount… and also by creating a fun work environment that our employees love! </p> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1024" height="768" data-id="2163" src="https://blog.mybobs.com/blog/wp-content/uploads/2019/10/Delivery-team-1024x768.jpg" alt="" class="wp-image-2163" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/Delivery-team-1024x768.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Delivery-team-300x225.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Delivery-team-768x576.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Delivery-team-1168x876.jpg 1168w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Delivery-team.jpg 2016w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="768" height="1024" data-id="2164" src="https://blog.mybobs.com/blog/wp-content/uploads/2019/10/NEW-Union-NJ-768x1024.jpg" alt="" class="wp-image-2164" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/NEW-Union-NJ-768x1024.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/NEW-Union-NJ-225x300.jpg 225w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/NEW-Union-NJ-1168x1557.jpg 1168w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/NEW-Union-NJ.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" /></figure> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="640" height="480" data-id="2165" src="https://blog.mybobs.com/blog/wp-content/uploads/2019/10/NEW-DC1-Second-Shift-with-Flags.jpg" alt="" class="wp-image-2165" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/NEW-DC1-Second-Shift-with-Flags.jpg 640w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/NEW-DC1-Second-Shift-with-Flags-300x225.jpg 300w" sizes="(max-width: 640px) 100vw, 640px" /></figure> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1024" height="684" data-id="2166" src="https://blog.mybobs.com/blog/wp-content/uploads/2019/10/Ribbon-Cutting-Fun-5-1024x684.jpg" alt="" class="wp-image-2166" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/Ribbon-Cutting-Fun-5-1024x684.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Ribbon-Cutting-Fun-5-300x200.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Ribbon-Cutting-Fun-5-768x513.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Ribbon-Cutting-Fun-5-1168x780.jpg 1168w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Ribbon-Cutting-Fun-5.jpg 1280w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1024" height="683" data-id="2167" src="https://blog.mybobs.com/blog/wp-content/uploads/2019/10/SHP-83-1024x683.jpg" alt="" class="wp-image-2167" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/SHP-83-1024x683.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/SHP-83-300x200.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/SHP-83-768x512.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/SHP-83-1168x779.jpg 1168w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1024" height="576" data-id="2168" src="https://blog.mybobs.com/blog/wp-content/uploads/2019/10/Team-Photo-1-Copy-1024x576.jpg" alt="" class="wp-image-2168" srcset="https://www.mybobs.com/blog/wp-content/uploads/2019/10/Team-Photo-1-Copy-1024x576.jpg 1024w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Team-Photo-1-Copy-300x169.jpg 300w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Team-Photo-1-Copy-768x432.jpg 768w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Team-Photo-1-Copy-1168x657.jpg 1168w, https://www.mybobs.com/blog/wp-content/uploads/2019/10/Team-Photo-1-Copy.jpg 1920w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> </figure> <p>Thank you to everyone who shared their feedback with Newsweek about what it’s like to shop with us. I am truly humbled by the recognition. </p> <p>And thank you to my associates for their loyalty and commitment to serving our customers, our communities, and each other. </p> <p>If you want to see for yourself what it’s like to work for Bob’s, check out employees explain the “Bob’s Way”!</p> <figure class="wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <iframe title="Bob’s Discount Furniture employees explain the “Bob’s Way” of doing business" width="1140" height="641" src="https://www.youtube.com/embed/w_2mZdoYv7c?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe> </div></figure> <p>You can also see how the Bob’s Way came to life by watching our very own Bobumentary.</p> <figure class="wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <iframe title="The Bob's Discount Furniture Story" width="1140" height="641" src="https://www.youtube.com/embed/2XNWKzA0kMM?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe> </div></figure> <p>The post <a href="https://www.mybobs.com/blog/bobs-discount-furniture-recognized-for-customer-service-and-employment-excellence/">Bob’s Recognized for Customer Service and Employment Excellence</a> appeared first on <a href="https://www.mybobs.com/blog">Bob's Blog</a>.</p> ]]></content:encoded> </item> </channel> </rss>