Delivery

Questions about Delivery: Please call the Bob's Discount Furniture showroom where you made your purchase.

Estimated Time of Delivery (ETA): A 3-hour window in which to expect delivery of your furniture. Because delivery may be made earlier or later due to factors beyond Bob's control, i.e., cancellations, traffic congestion, accidents, inclement weather, it's best to be available all day. Customers are called by Bob's automated call system by noon the day before delivery. If you do not receive a call confirming delivery, please call Delivery Support at 1-800-673-2570.

Cash on Delivery Payments (CODs): Bob's does not allow CODs. All balances must be paid in full three days prior to delivery.

Removal of Old Bedding: Bob's drivers will remove and dispose of your old mattress and/or foundation when purchasing the same quantity.

Call-Aheads: At a customer's request, Bob's drivers will call 30 minutes prior to arriving for delivery.

After Delivery Concerns: Please call Bob's Customer Care Department at 1-800-569-1284 Monday thru Friday 8 a.m. - 8 p.m. of Saturday 8 a.m. - 6 p.m. (Closed Sunday.)

PICK UPS

Pick-up hours may vary. Please call the store where you made your purchase to confirm pick-up times.

When you arrive to pick up your new furniture, please present your sales receipt and a photo ID. Furniture cannot be released without both.

All pick-up merchandise must be paid in full before scheduling a pick-up. Bob's distribution centers (Taftville, Conn. and Nashua, NH) do not accept payments.

Customers choosing to pick up their furniture (rather than using Bob's professional delivery) are responsible for loading, securing and transporting their furniture. Bob's Discount Furniture cannot warranty or accept responsibility for any damages or loss associated with furniture loaded, secured or transported by people other than Bob's delivery teams.