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Factory Direct FAQ's

FACTORY DIRECT FAQ'S

Q: What is Factory Direct Shipping?

A: Some of my Bob's Value Express products ship direct from the factory. These products are not stocked at our distribution centers and ship directly from the vendor to you. Factory Direct items always ship via FedEx, and are not available for Pick-Up. Factory Direct items typically ship within 2-3 business days from the date order is paid in full.  

Q: Is there a fee for Factory Direct Shipping?

A: Yes. A flat rate of $9.99 or $ 29.99, depending on the item, for will be charged for each unit item shipped Factory Direct.  If your order contains a Factory Direct item and regular merchandise that is shipped via Bob's Delivery, you will be charged standard Bob's Delivery rates for the regular merchandise and the Factory Direct item(s) will ship free via FedEx.

Q: Are Factory Direct items available for Pick-Up?

A: No. Factory Direct items always ship via FedEx, direct from the vendor, and are not available for Pick Up.

Q:  Can I have a Factory Direct item shipped anywhere?

A:  Factory Direct items can be shipped to anywhere within Bob’s current delivery areas.

Q: How will I know when my Factory Direct item has shipped?

A: You will receive an email from a Bob's Discount Furniture Customer Care agent to update you that the merchandise has shipped and provide you with the FedEx tracking number.

Q:  Do I have to be home to receive the FedEx delivery of a Factory Direct item(s)?

A:  FedEx will drop your purchase at your door.  No signature is required, so you do not need to be home to accept delivery.  

Q: What happens if the Factory Direct item I receive is damaged?

A: If your Factory Direct item is damaged upon receipt, please call our Web Support line at 860-474-1089. A Customer Care agent will work with you to return the damaged product via FedEx. We will then arrange a new shipment of a replacement product.

Q: How will I know if a product ships Factory Direct?

A: You will see a "Factory Direct Shipping" notation on the product pages of items that ship Factory Direct.

Q: Are Factory Direct items on display in Bob's store showrooms?

A: No. Factory Direct items are viewable online only. You can purchase Factory Direct items online and in-store.

Q: Can I purchase a Factory Direct item in a Bob's store?

A: Yes. Even though Factory Direct items are not displayed in our showrooms, you are still able to order them in-store.