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The Official Furniture store of the New England Patriots ™
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Frequently Asked Questions
These are some of the commonly asked questions about Bob's Discount Furniture. If you have a question that is not answered here, feel free to ask me below.
- How do I contact Customer Care Department?
Monday - Saturday: 6:30am - 8:00pm
Sunday: Closed
1-800-569-1284- Store Hours:
- Please choose the location you wish to visit for the store's hours of operation.
- Where can I pick up my purchase?
- Merchandise can be picked up at our Taftville, CT Distribution Center or at our Nashua , NH and North Brunswick , NJ pick-up facilities. You may call the store where you made your purchase for directions to a pick-up facility near you, or you can check our website at www.mybobs.com. For Pick ups in Nashua , NH and North Brunswick, NJ please call 5 days in advance to allow time to transfer merchandise from Taftville.
- You must make full payment on your order at one of our stores before we can schedule your order for pick-up.
- You may schedule a time for pick-up at the same time you place and fully pay for your order. Otherwise, you should call the store at least three (3) days in advance of your desired pick-up date so we can have your order ready for you provided it is paid in full. For Pick ups in Nashua , NH and North Brunswick, NJ please call 5 days in advance to allow time to transfer merchandise from Taftville. Please note that we cannot accept payments at our Distribution Center or pick up centers.
- When you arrive at the pick-up location, we will require that you have proper identification. Please bring a copy of your sales order with you.
- You must come with a vehicle that can safely transport your furniture, and you must bring rope and padding or other packing material. Our warehouse personnel will assist you in loading your vehicle, but it will be your responsibility to secure the merchandise. We cannot assume any liability for injury or damage to you, your vehicle or others arising from your loading or transport of merchandise that you pick up.
- Please be sure to inspect the merchandise prior to loading because we cannot accept claims for damage after you have left the pick-up center.
- What is Bob's Service & Warranty Policy?
- We guarantee that our products will be free from manufacturing defects for one year from date of purchase, but if the manufacturer warranty is longer than one year, we will honor it under this Service Policy. Merchandise purchased from our “Pit†Clearance Centers is excluded from this guarantee. You must report any manufacturing defects to our Customer Care team within one (1) year of your purchase, and a Customer Care representative will schedule one of our Service Technicians to inspect the item and repair it at no cost to you. If the Service Technician determines that the manufacturing defect is not repairable, we will replace the product. If the item is not currently available, we will refund the purchase price. After one year or after the expiration of the manufacturer’s warranty, we will make a best-effort attempt to service any defects on merchandise at no service call cost to you when the merchandise is located at the address to which it was originally delivered, but we reserve the right to bill you for any required replacement parts.
- How can I obtain additional or replacement parts? i.e., shelves, knobs, toss pillows, drawers
- Please contact Bob's Customer Care Department at 1-800-569-1284
- My fabric is pilling. Is this normal? What can I do?
- Some pilling may occur on certain fabrics. This is easily maintained by using a fabric shaver. This controls the pilling until the fabric stops shedding. Fabric shavers can be purchased at most department stores.
- Who do I call if I have a question or concern with my purchase?
- Prior To Delivery, Please Call The Store Where You Made Your Purchase. After Delivery, Please Call (800) 569-1284
- What if after delivery I notice damage on my merchandise?
- If you become aware of any problem after the delivery team has left your home, you must call our Customer Care team at (800) 569-1284 within 3 days from the date of delivery. Please have your sales order number available when making this call. Our Customer Care representative will work with you to schedule a visit by one of our Service Technicians to assess and remedy the problem as quickly as possible.
- Does Bob offer special orders?
- Some of Bob's vendors offer special order merchandise manufactured to your specifications. You may cancel special orders within three (3) days after the order date and we will refund your Special Order Deposit in full. If you cancel your special order later than three (3) days after the order date, we will refund your Special Order Deposit less the Special Order Fee with a Bob’s Discount Furniture Gift Card. We cannot offer cash or credit card refunds on special orders. You must be prepared to accept delivery of your furniture within 2 weeks of when you are notified it has arrived.
- What is Bob's Cancellation and Refund policy?
- You may request a full refund on orders for stocked merchandise at any time up until the time we deliver the merchandise to you or until you pick it up.
- You may exchange or return any rug purchase within thirty (30) days of the date of purchase for a full refund provided you have your original sales receipt, the rug is in like-new condition and has not been otherwise used.
- You may cancel special orders within three (3) days after the order date and we will refund your Special Order Deposit in full. If you cancel your special order later than three (3) days after the order date, we will refund your Special Order Deposit less the Special Order Fee with a Bob’s Discount Furniture Gift Card. We cannot offer cash or credit card refunds on special orders.
- For any refund you may accept a Bob’s Discount Furniture Gift Card. For non-gift card refunds, except as otherwise noted, we will immediately credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Corporate Offices within fourteen (14) days if you had made your payment by cash, check, traveler’s check, money order or debit card. We will only issue checks to the person(s) listed on the original sales order.
- Can I request a morning or afternoon time frame for my delivery or service appointment?
- Your delivery and/or service is routed by a state of the art computer system that establishes a 3-hour window within which your order will be delivered or serviced. You're welcome to visit www.mybobs.com to track your appointment on the day scheduled. There can be events, impossible to predict, that may delay the drivers beyond the window time. It is best to have an adult (18 years or older) at home all day to receive the merchandise.