Bob’s Discount Furniture
Frequently Asked Questions
Most Frequently Asked Questions
Q: What forms of payment do you accept? Do you offer financing?
A: Bob’s accepts a variety of payment options including cash, check, credit card [Visa, MasterCard, Discover, American Express, PayPal (online only)], financing through Wells Fargo with approved credit, and our ‘No Credit Option’ backed by AcceptanceNow (for in store purchases only). For more information on financing options click here.
Q: Do you offer Layaway?
A: Bob’s offers a Price Protection program which is very similar to a layaway. This program guarantees that the price of the furniture won’t increase for up to one year as you make monthly payments, however we do not set aside/reserve the furniture for your order. We ask that a 20% deposit be placed at the time of purchase. We can arrange your delivery once the order is paid in full.
Q: I have a question about a specific piece of merchandise. Where can I find the answer?
A: Much of the information regarding a particular furniture item such as color options, dimensions, material, style, etc. can be found in the Description or Specs tab on the product page for that item.
Q: Do you charge for delivery? If yes, how much would it cost me?
A: In order to offer the best possible price, Bob’s charges a fair and reasonable Delivery Fee, which is calculated based on the value of the order. For more information on Delivery Services click here
Q: How do I submit a request for Sponsorships / Donations?
A: Please visit our Charitable Foundation page at http://bobscares.org/, and click on the link at the top of the page entitled ‘Apply For Help’.
Q: How can I determine if Bob’s delivers to my area?
A: Simply enter your 5 digit zip code in the space provided below, and click the on the Submit button. This will tell you if delivery is available to your area, and also list nearby store locations.
Q: Can I track the arrival of my delivery or service online?
A: You can track your delivery or service on our web site with our online Delivery & Service Tracker. This feature continually updates throughout the day, as your Authorized Delivery Team or Service Technician completes each of their stops. If you do not have Internet access you can always call our Customer Care Team at 860-474-1000 or 800-569-1284, Monday thru Saturday 6:30AM to 8:00PM and Sunday 10:30AM to 7:00PM.We will be more than happy to assist you in getting your delivery or service window information. Items shipped via FedEx cannot be tracked using Bob's online Delivery & Service Tracker. Please note: mybobs.com and the Bob’s Delivery & Service Tracker tool are not compatible with Internet Explorer 7 (IE7). Please upgrade your browser to a newer version in order to shop mybobs.com and use the Bob’s Delivery & Service Tracker tool, and all our other web site tools and features effectively.
Q: What can I expect prior to my delivery or service?
A: We will give you a call 5 days before your scheduled delivery to make sure you are still available to receive your new furniture on your scheduled day. If you cannot receive your furniture, you will be given the option to contact us to reschedule. Changes to orders should be made at least 3 days prior to the scheduled delivery date. Two days prior to your delivery you will be given a call that will provide you with a 4 hour window for your delivery. The Authorized Bob's Delivery Service Teams and Service Technicians do their best to stay within the time frame provided. However, other factors may arise that are beyond our control, such as traffic or bad weather, and may cause us to arrive earlier or later than expected. As such, we ask that you select a day for delivery or service when you have a flexible schedule. Our online Bob’s Delivery & Service Tracker can be a useful tool to help you track the estimated arrival time, and to keep you updated throughout the day.
Q: When will my Outlet merchandise be delivered?
A: Due to limited quantities, most Outlet merchandise must be delivered within 2 weeks, pending available delivery dates. Some Outlet items may require transfer within distribution centers requiring up to 3 – 4 weeks for availability.
Q: How long does Bob’s warranty furniture?
A: Bob’s offers a minimum 1 year guarantee against factory defects.
Q: What is the Goof Proof Plus Protection Plan?
A: The Goof Proof Plus Protection Plan at Bob’s provides comprehensive coverage for many accidental stains, damages on leather, fabric and vinyl upholstered furniture, as well as wood and other hard surface furniture, that are the result of a specific incident of accidental damage. In addition to 5 years of coverage for accidental damages, Goof Proof Plus also extends Bob's 1 year guarantee against factory defects to 5 years.
You can protect a single piece of furniture, or a whole house full, with Goof Proof Plus Protection. Click here to see what it covers.
Q: What is Bob's Return Policy?
A: Please see Bob's Cancellations & Refunds Policy for details.
Q: Do you remove old furniture?
A: Unfortunately, delivery teams are only able to remove old bedding (mattress and foundation) if you purchased new bedding from Bob's and have it shipped via Bob's Authorized Delivery Service and it is safe and sanitary to do so. Delivery teams cannot remove old bedding for mattresses shipped via FedEx under the Bob's Value Express program. They do not remove old furniture. We recommend that you call your city or town to determine the best method of disposal, or search out a local charity that may be able to pick up your furniture and benefit from its reuse.
Q: What are the Customer Care hours?
A: Our professional Bob’s Customer Care Team is available to assist you in any way at 860-474-1000 or 800-569-1284; Monday through Saturday, 6:30AM to 8:00PM and Sunday 10:30AM to 7:00PM.
Q: I don’t see my question. Can I send an e-mail for my inquiry?
A: If after reviewing the FAQ’s you still have a question or a request, please feel free to e-mail us via our Ask Bob page. Our Customer Care Team will respond to your inquiry within 48 business hours.
Q: Is there a Bob’s store near me?
A: Click here to find the store nearest to you.
Q: Does Bob’s offer special orders?
A: Some of Bob’s vendors offer special order merchandise manufactured to your specifications. You may cancel special orders within 3 days after the order date and we will refund your Special Order Deposit in full. If you cancel your special order later than 3 days after the order date, we will refund your Special Order Deposit less the Special Order Fee. You must be prepared to accept delivery of your furniture within 2 weeks of when you are notified it has arrived.
Q: How do I find a particular store's hours?
A: Please click here for the store’s hours of operation.
Q: What is PayPal?
A: PayPal is a service that allows consumers the option to pay for products online without sharing personal financial information. This is another secure payment option available on our website to make buying from Bob’s convenient, quick, and easy. For more details, visit www.paypal.com.
Q: Once I make my purchase from mybobs.com, can I make changes to my order on the website?
A: Once your order has been submitted, it is immediately forwarded for processing. For that reason, changes can only be made by calling or visiting a Bob's Discount Furniture store. Additional items will require another method of payment other than PayPal (i.e. credit card, check, cash). PayPal can only be used via our website.
Q: If I decide to cancel my order paid for using PayPal, how will I be refunded?
A: If you decide to cancel your order, we will credit the same PayPal account that was used originally. PayPal will credit the funds accordingly. This usually takes approximately 3 to 5 banking days from the date the order is cancelled