Bob’s Product Guarantee & the Goof Proof Plus Plan
Frequently Asked Questions
Q: What is Bob’s Product Guarantee?
A: We guarantee that our products will be free from factory defects for one year from date of delivery or pickup. This includes all new merchandise, Outlet purchases made On-Line and Factory Fresh Outlet merchandise. (Mattresses and Power Furniture may have extended warranties. Merchandise from our Outlet, Clearance Centers and Mis-matched bedding sold on our On-Line Outlet are excluded from these guarantees).
Q: What happens if I think something I bought from Bob’s is defective?
A: You must report any factory defects to our Customer Care team within one (1) year of possession, and a Customer Care representative will schedule one of our Service Technicians to inspect the item and repair it to factory standards at no cost to you.
Q: What happens if the Technician determines that the merchandise can’t be repaired?
A: If the Service Technician determines that the factory defect is not repairable, (and it is still covered by Bob’s 1 Year Guarantee Aginst Factory Defects) we will replace the product one time. If the item is no longer available, we will refund the purchase price.
Q: Is my furniture still guaranteed against factory defects if I move?
A: Bob’s will guarantee your product will be free of factory defects for 1 year from the date you receive it, even if the merchandise is moved, provided you are in an area that Bob’s services, and you are still the owner of the product.
Q: Is there a warranty on merchandise I purchased from the Outlet?
A: No, Outlet purchases are sold "As Is", unless otherwise noted for special purchase or Factory Fresh items.
Q: Do I receive a warranty on merchandise purchased from the on-line Outlet?
A: All furniture purchased through Bob's online Outlet is covered by Bob's 1 Year Guarantee Against Factory Defects, EXCEPT for the Everyday Outlet Values Section.
Q: Does some merchandise come with extended warranties?
A: Our merchandise carries a minimum 1 year Bob's Guarantee Against Factory Defects. Additionally, bedding can have anywhere from a 5-20 year manufacturer's warranty against defects, assuming the bedding has no rips, stains, tears or burns.
Q: What is the Goof Proof Plus Plan?
A: You have the option of extending our Bob’s 1 Year Factory Defect Guarantee to five years with the purchase of our Goof Proof Plus plan. The Goof Proof Plus plan not only extends our Bob’s factory warranty from one to FIVE years, it also protects you from a variety of accidental damages you may cause in those FIVE long years!to see what it covers.
Q: How should I file a claim against my Goof Proof Plus Plan if my merchandise was damaged due to an accident?
A: Call Guardian at (800) 538-9500 to report accidental stains or damages to your merchandise within thirty (30) days of occurrence.
For merchandise purchased before 6/1/10, call Guardsman at 1-800-253-3957.
Q: How should I file a claim against my Goof Proof Plus Plan if I think my merchandise has a Factory Defect?
A: Call Bob’s at 860-474-1000 or 800-569-1284 to report factory defects to your merchandise. Our Customer Care Department is available Monday through Saturday 6:30 AM to 8:00 PM and Sunday 10:30am to 7:00pm. A Customer Care representative will schedule one of our Service Technicians to inspect the item and repair it to factory standards at no cost to you.
Q: What happens if the Technician determines that the merchandise under my Goof Proof Plus claim can’t be repaired?
A: If our Service Technician determines that the merchandise has a factory defect that is not repairable, we will replace the product one time. The replacement item will be covered by Bob’s 1 Year Guarantee Against Factory Defects, OR you have the option of purchasing the Goof Proof Plus plan for the replacement item, protecting it against BOTH factory defects AND a variety of accidents for FIVE years.
Bob's 5 year Goof Proof Plus Protection Plan provides comprehensive coverage against accidental stains or damages on leather, fabric and vinyl upholstered furniture, wood and other hard surface furniture. Even with careful use furniture can get damaged. The Goof Proof Plus Protection Plan lets you live with the furniture you love, instead of around it.